As a Customer Success Engineer at Tasklet, you will bridge the gap between technical complexity and user success. You’ll own the customer journey, from high-touch onboarding to solving intricate technical issues. By automating support workflows with AI and feeding insights back to engineering, you’ll ensure our users thrive while scaling our operations efficiently.
Customer Success Engineer at Tasklet
Tasklet is seeking a Customer Success Engineer to join their 9-person team in San Francisco. Backed by top-tier VCs like Union Square Ventures and Lightspeed, Tasklet is building a groundbreaking AI agent platform that turns plain English into complex business workflows. As an early hire, you'll own the customer experience, automate support using Tasklet’s own AI, and work directly with the founders who previously built Firebase. This is a rare chance to shape a fast-growing startup while leveraging cutting-edge AI to eliminate repetitive work and drive customer success.
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Location
San Francisco, United States
Compensation
$130k-$180k + Equity
Company
Tasklet
Role overview
Tasklet is the AI command center for your team’s agents, connections, knowledge, and apps. Unlike a chatbot, Tasklet takes ownership of work. It connects to your whole stack, sends emails, updates spreadsheets, files tickets, builds apps, and runs recurring processes across your tools. Describe the outcome and Tasklet figures out the rest.
What you will do
- Diagnose and resolve complex technical issues across external services, code execution, and web browsing tasks.
- Manage high-touch customer relationships through onboarding, demos, and proactive training to ensure long-term product success.
- Collaborate with engineering to fix product bugs and build internal tools like dashboards and AI-augmented support workflows.
Who this is a fit for
- Possesses 1-5 years of experience in high-agency, customer-facing roles within a fast-paced technology or startup environment.
- Demonstrates a “power user” technical mindset with a passion for automating repetitive work using modern AI tools.
- Excellent communicator who can translate complex technical concepts into clear, empathetic, and persuasive guidance for business users.
Why this role is remarkable
- Join a high-growth AI startup backed by elite investors like Union Square Ventures and Lightspeed, currently valued at $175M.
- Work directly with a world-class founding team that previously built Firebase (acquired by Google) and Shortwave.
- Shape the future of AI agents by using Tasklet’s own technology to automate your role and improve the product.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Tasklet wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.