As the Customer Success Lead, you will own the relationship with early customers, bridging technical engineering expertise with commercial momentum. You’ll lead technical trials for flood risk projects, translate user feedback into product requirements, and support the sales process with engineering credibility, helping shape the future of digital transformation in civil engineering.
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Customer Success Lead at Stratum
Are you a chartered engineer tired of repetitive manual modeling? Stratum is an AI startup transforming flood risk assessments from weeks of work into hours. As Customer Success Lead, you'll bridge the gap between cutting-edge AI and civil engineering, running trials with tier-1 consultancies and shaping the future of the profession. This is a unique 'T-shaped' role for a technical expert with 5-6 years of experience who wants to lead digital transformation in climate resilience. With £70k base plus equity, you’ll join a founding team of researchers and engineers building the infrastructure of tomorrow.
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Location
London, United Kingdom
Compensation
£70k + Equity
Company
Stratum
Role overview
Engineering5–10+ employees
Stratum is an AI startup founded by researchers from the UK AI Security Institute and physical engineers from firms like Arup, Atkins, Jacobs etc. Our mission is to radically disrupt the engineering consulting industry whose incentive structures underserve society at scale. We are building a platform for engineers placing technology at the heart of every discipline, accelerating how quickly things can be built, helping better mitigate climate change and drive sustainable growth and development.
What you will do
- Lead end-to-end customer trials by scoping success criteria, training engineering teams on the Stratum platform, and driving users toward paid subscriptions.
- Provide deep technical support for live flood risk assessments, answering substantive engineering questions to ensure projects meet planning authority standards.
- Collaborate with founders and product teams to translate frontline customer pain points into actionable software features that accelerate engineering workflows.
Who this is a fit for
- Holds 5-6 years of experience in civil engineering or environmental consultancy, specifically producing or reviewing technical Flood Risk Assessments (FRAs).
- Maintains professional chartership with a relevant body such as ICE, CIWEM, or IEMA, providing the technical credibility needed to engage senior consultants.
- Demonstrates a “T-shaped” profile: deep technical knowledge of flood modelling combined with a curiosity for AI and the communication skills to navigate sales motions.
Why this role is remarkable
- Join an early-stage AI startup at the 0-to-1 phase, where you will directly influence the product roadmap and build the commercial playbook from scratch.
- Work with a high-performing founding team of AI researchers and civil engineers to disrupt the manual, repetitive processes inherent in traditional flood risk assessments.
- Transition from traditional consultancy into the tech sector while leveraging your hard-earned chartered expertise to drive meaningful climate resilience and infrastructure growth.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Stratum wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.