Join Sentium AI Ltd as a Customer Success Manager to provide high-touch support for our voice-based AI product, MAXX. You will own the customer journey, from hands-on setup and live troubleshooting to ensuring long-term confidence. Working directly with U.S. clients, you’ll be the human face of our innovative AI technology in a remote-first environment.
Customer Success Manager at Sentium AI Ltd
Sentium AI Ltd is hiring Customer Success Managers to be the human face of MAXX, their revolutionary voice-based AI Business Companion. This is a rare chance to join a lean, remote-first team at the cutting edge of AI technology, where you will own the customer journey and work directly with U.S. clients. If you have exceptional communication skills, a professional home-office setup, and a passion for hands-on problem-solving, you can apply now to help shape the future of AI interactions.
What's the next step?
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Location
Remote
Compensation
$1k-$2k/month
Company
Sentium AI Ltd
Role overview
Sentium, operating at the sentium.live domain, presents itself as “Your AI Voice Companion” and focuses on building voice‑first AI companions for business professionals who do not have time for traditional tools, dashboards, or busywork. Its flagship product, MAXX, is a voice‑first AI platform and business partner that lives on phones or dedicated voice‑first hardware and provides a persistent intelligence layer for companies. MAXX is designed to work with users, think alongside them, and act ahead of them, using contextual memory, emotional cognition, and what the company calls Synthetic Business Consciousness to understand business context, decisions, and human nuance. The system orchestrates tasks via voice, learns from a user’s data, intent, and context, and operates across multiple power modes that cover functions from strategy to sales to support. Sentium positions this technology as a way to redefine how humans interact with machines, offering advanced, contextual, emotionally aware intelligence that automates repetitive work and helps keep businesses running continuously.
What you will do
- Provide frontline, hands-on support via phone, video, and chat, guiding non-technical users through the setup and daily use of MAXX.
- Own the entire customer interaction lifecycle, troubleshooting issues live and following up diligently to ensure every user feels confident and supported.
- Shape the future of our onboarding workflows and account growth strategies as the primary feedback loop between users and the product team.
Who this is a fit for
- Exceptional spoken and written English with a polished, internationally understandable accent and high confidence on live video/phone calls.
- Proven experience in BPO, customer support, or success roles, specifically serving U.S. or Western markets with extremely fast response times.
- Self-disciplined and comfortable working independently in a remote home office, with the ability to master and explain complex software in plain language.
Why this role is remarkable
- Work at the absolute forefront of AI by supporting MAXX, a voice-first business companion that is redefining human-computer interaction.
- Enjoy total ownership of the customer experience in a flat, remote-first organization where your impact is immediate and your voice is heard.
- Join a lean, high-execution team of 10-15 people across four continents, bypassing traditional corporate bureaucracy and rigid support scripts.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Sentium AI Ltd wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.