Confidential company, Sales & GTM
Customer Success Manager at well-funded engineering design platform
- Location
- San Francisco, United States
- Compensation
- $100k-$120k + Equity
Are you ready to take full ownership of strategic accounts as the "CEO" of your book of business? We are looking for a high-impact Customer Success Manager to join a well-funded engineering design platform in San Francisco. You will lead onboarding, manage high-stakes media campaigns, and drive growth for global enterprise partners while working closely with product teams.
This role offers a unique blend of technical strategy and relationship management at a fast-growing startup backed by top-tier VCs. If you have 2-4 years of B2B experience and thrive in high-accountability environments, this is your chance to shape the future of a mission-critical industry.
What's the next step?
Confidential company are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As a Customer Success Manager, you will lead strategic relationships for a platform transforming the hardware engineering sector. You will oversee the full customer lifecycle, from onboarding to renewals, while managing digital media campaigns. Acting as the “CEO of your accounts,” you will ensure technical success and drive long-term growth for global enterprise partners.
About the company
Well-funded engineering design platform
What you will do
- Manage end-to-end strategic customer relationships, including onboarding across product suites, performance monitoring, and renewals.
- Execute and optimize complex media campaigns while leading high-level strategy meetings with executive-tier clients.
- Act as the primary technical point of contact to diagnose issues and facilitate solutions with product and engineering teams.
Who this is a fit for
- Holds 2–4 years of experience in B2B Customer Success or Account Management, ideally within an early-stage startup environment.
- Demonstrates exceptional communication skills and a deep ability to master complex, technical product suites and workflows quickly.
- Maintains high accountability and operational rigor using CRM systems and project management tools like HubSpot and Linear.
Why this role is remarkable
- High-ownership “CEO of accounts” model where you drive the strategy and execution for high-value enterprise relationships.
- Join a well-funded, high-growth startup backed by top-tier VCs with a proven product-market fit and global reach.
- Collaborate directly with cross-functional teams to shape product roadmaps and operational processes based on critical customer insights.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.