You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You'll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team.
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Customer Success Manager at VC-backed healthtech startup
Are you ready to take full ownership of customer outcomes at a fast-growing healthtech startup? We are looking for a Customer Success Manager in London to manage high-impact accounts, shape a growing function, and drive real-world improvements in healthcare delivery. If you thrive in high-ownership environments and love translating complex product features into tangible value, this is the perfect role to accelerate your career while making a genuine difference.
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Location
London, United Kingdom
Compensation
£40k-£60k
Company
Confidential company
Role overview
About the company
VC-backed healthtech startup
What you will do
- Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion.
- Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders.
- Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales.
Who this is a fit for
- Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors.
- Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups.
- A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity.
Why this role is remarkable
- High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company.
- Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes.
- Significant career growth potential with the scope to transition into leadership roles as the team expands.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.