You will own and scale the post-onboarding experience for a growing portfolio of hospitality partners. By delivering performance insights and managing the relationship lifecycle, you will ensure long-term retention and growth. This hands-on role combines high-level strategy with execution, acting as the primary advocate for merchants within a fast-moving startup environment.
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Customer Success Manager at Well-funded circular fintech platform
Are you a high-performing Customer Success professional looking for a front-row seat at a fast-growing fintech startup? We are seeking an exceptional Customer Success Manager to own and scale the relationship strategy for a portfolio of hospitality partners. Backed by £9m from top-tier VCs, this role offers the chance to drive real impact by providing capital and rewards to independent businesses. If you have 5+ years of experience and thrive in an in-person, high-growth culture in London, this opportunity to build a best-in-class customer experience is for you.
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Location
London, United Kingdom
Compensation
£50k-£70k + Equity
Company
Confidential company
Role overview
About the company
Well-funded circular fintech platform
What you will do
- Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs.
- Manage the end-to-end merchant experience post-onboarding, providing data-driven performance insights and resolving technical or operational issues.
- Collaborate with internal teams to translate merchant feedback into product improvements and support the lending process for capital expansion.
Who this is a fit for
- 5+ years of experience in customer success, relationship management, or sales, preferably within fintech or SaaS.
- Proven track record of growing and retaining revenue-generating accounts in a fast-paced, startup environment.
- Data-driven mindset with the ability to interpret complex metrics and make strategic decisions based on business insights.
Why this role is remarkable
- Opportunity to join a high-growth fintech backed by top-tier VCs in Europe and North America.
- Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.
- Join an elite team of A-players with a culture focused on high performance, ownership, and winning together.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.