As a commercially-minded Customer Success Manager at Walkingonearth.com, you will own the entire post-sales journey for enterprise clients. You’ll drive renewals and expansion revenue while delivering measurable ROI through stress intelligence data. This strategic role is central to the company’s 2026 growth ambitions, offering a unique opportunity to build a scaling CS function.
Customer Success Manager at Walkingonearth
You'll own the post-sales journey for global enterprise clients like Arm and Cantor Fitzgerald, driving revenue expansion and delivering measurable ROI through world-first stress resilience technology. If you are a commercially-minded, AI-native professional ready to build a CS function from the ground up and impact 100M lives, this is your next career-defining role.
Want to apply for this role?
Jack finds you jobs at companies like Walkingonearth. Talk to Jack to get considered for roles that fit what you're great at.
Location
London, United Kingdom
Compensation
£60k + Equity
Company
Walkingonearth
Role overview
Health Tech
WONE is redefining how organizations and individuals approach stress and performance. While most workplace wellbeing solutions focus on reducing stress after the fact, WONE applies the science of resilience and AI-powered coaching to help teams build capacity before challenges peak.
WONE has built an AI-powered resilience coach built by the world’s leading experts in stress and behavioral science. By continuously tracking mental load and delivering personalized, real-time resets that restore clarity and focus when needed, WONE enables teams to operate at peak cognitive and emotional capacity throughout the day. Transforming everyday workplace pressure into sustained focus, engagement, and performance at scale.
What you will do
- Own the full renewal cycle and net revenue retention across a portfolio of global enterprise accounts with over 2,000 employees.
- Drive account expansion and growth by identifying upsell and cross-sell opportunities through strategic QBRs and data-led ROI storytelling.
- Lead client onboarding and activation experiments, using the WONE Index to demonstrate measurable value and drive industry-leading engagement rates.
Who this is a fit for
- 3+ years of experience in Customer Success or B2B Account Management with a proven track record of owning revenue metrics, including retention and expansion.
- Experience managing large-scale enterprise relationships at the CHRO or Head of People level within a fast-paced, high-growth SaaS environment.
- An AI-native professional who actively integrates AI tools into their daily workflow and possesses a builder mentality for creating new processes.
Why this role is remarkable
- Join a mission-driven Series A startup backed by legendary investors like Brent Hoberman and Arianna Huffington while working with elite clients like Arm and Cantor Fitzgerald.
- Shape the future of workplace health by building a Customer Success function from the ground up, moving from individual account management to creating scalable playbooks.
- Work in an environment that lives its mission, offering unlimited holistic health days and private wellbeing sessions within a high-performing, AI-native culture.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Walkingonearth wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.