As the Customer Success Manager, you will take full ownership of the CS function, reporting to the COO. You’ll manage a team of five Legal Technologists while maintaining white-glove relationships with “magic circle” law firms. Your leadership will ensure 100% retention and drive the successful adoption of our new GP portal.
Customer Success Manager at Intelligent Legal Solutions (ILS) Limited
Join Intelligent Legal Solutions (ILS) Limited, the legal tech partner for the world’s most elite law firms, as our first Customer Success Manager. Boasting a 100% retention rate and working with US white shoe and magic circle firms, we are scaling our white-glove service model as we launch a major new GP portal. You will lead a team of five Legal Technologists, own senior client relationships from pilot to renewal, and work directly with the COO to define the future of customer success in high-stakes fund formation. If you are a legal tech pro or a funds lawyer looking to transition, this is a career-defining leadership role in London.
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Location
London, United Kingdom
Compensation
£90k-£115k + Equity
Company
Intelligent Legal Solutions (ILS) Limited
Role overview
Legal Technology (B2B SaaS)50-100 employees
Intelligent Legal Solutions (ILS) Limited is a legal technology company founded in 2022 and based in London, UK. It provides software for side letter management and MFN process automation for private investment fund legal teams.
What you will do
- Act as the senior point of contact for legal and innovation teams at elite law firms, delivering a high-touch, white-glove service experience by phone and email.
- Manage and mentor a team of five Legal Technologists, overseeing work quality, setting priorities, and developing their expertise in legal platform capabilities.
- Collaborate cross-functionally with product, engineering, and QA to prioritize customer feedback and ensure seamless delivery of new features and bug fixes.
Who this is a fit for
- Brings extensive experience as a Customer Success Manager in legal tech or is a qualified funds lawyer from a leading global practice.
- Demonstrates a deep understanding of private investment funds or the ability to master complex legal workflows and fund formation processes rapidly.
- Possesses prior people management experience and a law degree or GDL, with the professional tact required to manage demanding, high-stakes enterprise clients.
Why this role is remarkable
- Lead an elite customer base including US “white shoe” and UK “magic circle” firms with a proven 100% pilot-to-conversion and retention record.
- Take immediate ownership of a senior leadership function, managing a specialized team of five Legal Technologists from day one with direct COO reporting.
- Play a central role in the launch of our highly anticipated GP portal, shaping the future of digital infrastructure for private investment funds.
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If your profile’s a match and Intelligent Legal Solutions (ILS) Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.