As a Customer Success Manager, you will lead the post-sales journey for high-growth ecommerce brands across the UK and Europe. From scoping complex implementations to securing renewals, you’ll act as a strategic partner, leveraging agentic AI to automate up to 70% of customer inquiries and driving measurable business value for global retail leaders.
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Learn about Jack
Customer Success Manager at DigitalGenius
Join a 47-person AI startup transforming customer experience for global ecommerce giants like AllSaints, Rapha, and Clarins. As a Customer Success Manager, you'll deploy agentic AI that resolves up to 70% of inquiries autonomously, owning the entire post-sales lifecycle for UK and EU clients. We offer a high-trust environment with 25 days leave plus a 'Reset Week' and a $210 monthly fitness stipend. If you have 3+ years of B2B SaaS experience and want to shape the future of AI-driven commerce, this is your next move.
About this role
Role overview
About the company
Technology, Information and Internet200-51 employeesLondon, United KingdomSeries A (VC-backed)
DigitalGenius
Backed by Global Founders Capital, MMC Ventures, Paua Ventures, Kairos, Salesforce Ventures, Spider Capital, Runa Capital, RRE Ventures, Lumia Capital, Compound, Lerer Hippeau Ventures.
What you'll do
What you will do
- Own the end-to-end post-sales lifecycle for a diverse portfolio of SMB, Mid-Market, and Enterprise ecommerce clients across the UK and Europe.
- Partner with Solution Engineers to scope and deliver complex technical implementations, ensuring clients hit key performance indicators and realize rapid platform value.
- Drive long-term account growth by conducting business-value analyses, generating compelling case studies, and leading the renewal process for your client base.
Who you are
Who this is a fit for
- Brings 3+ years of experience in a client-facing Customer Success or Account Management role within a fast-paced B2B SaaS environment.
- Possesses strong technical literacy, with hands-on experience in CRM platforms, APIs, and data analytics to translate metrics into strategic business cases.
- Demonstrates a proactive, startup-ready mindset with the ability to navigate ambiguity and help build the customer success playbook from the ground up.
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Why this role
Why this role is remarkable
- Work at the forefront of the agentic AI revolution, deploying technology that autonomously resolves 70% of customer inquiries for major global brands like Rapha and Clarins.
- Join a high-growth, 47-person team with a proven track record, supporting a prestigious client roster that includes some of the biggest names in retail.
- Enjoy an exceptional culture of autonomy and trust, featuring unique benefits like a company-wide "Reset Week" and a $210 monthly fitness stipend.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.