Manage a portfolio of high-impact customer experience programs for major UK brands. You will serve as the primary strategic contact, leveraging platforms like Medallia to turn raw feedback data into actionable insights. This hybrid role combines project delivery and consulting, offering unique ownership over both client outcomes and internal business operations.
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Customer Success Manager at Higher Oak Consulting Limited
Join a specialist CX consultancy in London and take ownership of customer feedback programs for major global brands. As a Customer Success Manager, you'll bridge the gap between data and strategy, using leading platforms like Medallia to drive real business value. This is a rare opportunity to join a small, high-growth team where you can influence company operations while managing a portfolio of blue-chip clients in retail and finance. If you have 4-6 years of experience and thrive on client impact, this hybrid role offers the perfect blend of consulting and project leadership.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Higher Oak Consulting Limited
Role overview
Higher Oak Consulting Limited specializes in enhancing customer experience (CX) programs by providing strategic clarity, technical implementations, and best practice governance. They act as an embedded CX & EX expert, helping companies grow, strengthen, and scale their CX programs. The company partners with platforms like Medallia and focuses on areas such as employee experience strategy and customer experience best practices.
What you will do
- Lead strategic client meetings and business reviews to ensure customers derive maximum value from CX technology platforms.
- Coordinate end-to-end project delivery for platform implementations and enhancements alongside technical teams and partners.
- Analyze complex customer feedback data to identify trends and generate actionable recommendations for executive stakeholders.
Who this is a fit for
- Possesses 4–6 years of experience in Customer Success, SaaS consulting, or managing large-scale CX programs.
- Demonstrates a strong analytical mindset with the ability to translate data into compelling strategic narratives for clients.
- Has a proven track record of managing multiple complex projects and stakeholders simultaneously in a fast-paced environment.
Why this role is remarkable
- Work directly with household names across retail, finance, and hospitality to transform their customer listening strategies.
- Enjoy genuine autonomy in a small, agile consultancy where you can shape your own role and contribute to new service offerings.
- Benefit from a hybrid culture that balances London-based collaboration with remote flexibility and a performance-based bonus structure.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Higher Oak Consulting Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.