As a Customer Success Manager at Privado AI, you will be the primary advocate for our enterprise clients, ensuring they maximize the value of our privacy-as-code platform. You will bridge the gap between engineering and privacy teams, driving adoption, retention, and long-term strategic growth within a rapidly evolving regulatory landscape.
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Customer Success Manager at Privado AI
Join Privado AI as a Customer Success Manager and lead the charge in the privacy engineering revolution. Backed by top-tier investors like Sequoia and Insight Partners, you'll partner with enterprise engineering teams to automate privacy compliance and secure data at scale.
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Location
Colorado, United States
Compensation
Not Disclosed
Company
Privado AI
Role overview
SoftwareDover, United StatesSeries A (VC-backed)
Privado.ai is a modern privacy compliance platform that automates privacy assessments, data maps, and risk discovery using AI agents and real-time scanning of code, websites, mobile apps, backend software, and third-party tools. It provides complete personal data visibility, enables dynamic data mapping, agentic assessments for PIAs/DPIAs/RoPAs, and web/app auditing to ensure compliance with regulations like GDPR, CCPA, and others, bridging the privacy engineering gap in software development.[2][4][7]
Backed by Insight Partners, Sequoia Capital India, Together Fund, Emergent Ventures, Titan Capital, Better Capital, Astir Ventures, iSeed.
What you will do
- Manage the end-to-end post-sales lifecycle for high-value enterprise accounts, ensuring successful onboarding and continuous product engagement.
- Conduct regular strategic business reviews to align Privado’s privacy scanning capabilities with the client’s internal compliance and development goals.
- Identify expansion opportunities and mitigate churn risk by proactively monitoring account health and maintaining executive-level relationships.
Who this is a fit for
- Proven experience in a technical Customer Success or Account Management role within the SaaS, Cybersecurity, or DevOps industries.
- Strong ability to communicate technical concepts to both engineering personas and non-technical legal or compliance stakeholders.
- Exceptional project management skills with a track record of handling complex enterprise deployments and driving measurable business outcomes.
Why this role is remarkable
- Work at the cutting edge of Privacy Engineering with a Series A startup backed by Insight Partners and Sequoia Capital India.
- Influence the product roadmap directly by translating complex enterprise feedback into actionable technical requirements for our engineering team.
- Join a mission-driven culture that is fundamentally changing how global companies manage data privacy through automation and developer-centric tools.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Privado AI wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.