As a Customer Success Manager at Partly, you will drive newly signed UK repairers from signature to weekly active usage. You will bridge the gap between relationship management and systems rigour, building the repeatable playbooks and data-driven tracking needed to scale activation without linear headcount growth across the UK market.
Customer Success Manager at Partly
This high-impact role isn't just about managing relationships; it’s about building the scalable playbooks and data-driven systems that allow a top 0.1% talent density team to transform the future of automotive repair while you drive repeatable success across the global repair supply chain.
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Location
London, United Kingdom
Compensation
Not Disclosed + Equity
Company
Partly
Role overview
SoftwareLondon, United KingdomSeries A (VC-backed)
Partly is a technology company building the global platform for replacement auto parts. Its core offering is a digital parts infrastructure leveraging AI to connect the automotive supply chain, enabling manufacturers, retailers, networks, dismantlers, and marketplaces to streamline parts procurement, inventory, data management, fitment, and supply chain visibility. Partly’s products include a universal vehicle database, parts catalog, order management, and modular API integrations, underpinning a fitter-first experience for the automotive industry. The company was founded in 2020 and is headquartered in Christchurch, New Zealand, with operations extending internationally.
Backed by Octopus Ventures, Shasta Ventures, Square Peg, Blackbird Ventures, TEN13, Hillfarrance, I2BF Global Ventures, Dylan Field, Akshay Kothari, Peter Beck, Randy Reddig.
What you will do
- Take post-sales handoffs to drive repairers through onboarding and training until they reach consistent weekly active status.
- Build and document the activation and retention playbook, systematising manual tasks into repeatable processes the entire team can adopt.
- Act as the internal “Voice of the Repairer,” synthesising customer feedback into actionable insights for the Product and Engineering teams.
Who this is a fit for
- Has 1-3 years of customer success or account management experience with a proven track record of owning adoption or retention outcomes.
- Is a systems-builder who instinctively identifies manual inefficiencies and transforms them into structured, scalable workflows using data and CRM tools.
- Demonstrates an ownership mindset with the ability to build trust quickly with technical engineers and automotive repairers alike.
Why this role is remarkable
- Join a high-growth scaleup that expanded from 40 to 160 people in 18 months, backed by world-class investors like DST Global and Blackbird Ventures.
- Have direct ownership over the “weekly active” metric for the UK market, with the autonomy to build activation systems from scratch.
- Work at the intersection of AI and heavy industry, deploying the world’s first foundation model purpose-built for vehicle damage and repair.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Partly wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.