You will lead the post-launch relationship for enterprise customers in North America, ensuring they adopt, scale, and renew on the Goodstack platform. This commercial role involves driving engagement, managing renewals end-to-end, and identifying upsell opportunities. You’ll be the primary partner for global brands, turning social impact goals into measurable success.
Customer Success Manager (North America) at Goodstack
Goodstack is revolutionizing global philanthropy, and they're looking for a Customer Success Manager to lead enterprise relationships across North America. In this commercial role, you'll own the post-launch journey, driving adoption and managing high-stakes renewals. It’s a rare chance to combine enterprise SaaS expertise with massive social impact at a fast-scaling, AI-native startup. Join them to help build a world where doing good is built into everything.
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Location
Canada, United States / Remote
Compensation
Not Disclosed
Company
Goodstack
Role overview
Goodstack is a social impact and donations infrastructure platform that aims to make it easy for businesses to “do good” at scale by integrating charitable giving into their products, payments, and customer experiences.[1][3] It provides safe and efficient global donation rails that allow companies to route funds securely to vetted nonprofits and causes around the world, helping them run donation campaigns, rewards, and other impact-focused programs.[1][3] Through its tooling and APIs, Goodstack supports businesses in launching and managing purpose-driven initiatives while giving nonprofits access (via its .org counterpart) to software discounts and fundraising tools, creating a connected ecosystem between corporate donors and charitable organizations.[1][2][3]
What you will do
- Drive platform adoption and engagement across a portfolio of enterprise accounts, ensuring clients realize consistent value and hit their social impact goals.
- Lead the entire renewal process, including timeline management, stakeholder alignment, and commercial negotiations to ensure high retention and growth.
- Identify and qualify expansion opportunities within existing accounts, collaborating with Sales and Solutions teams to grow Goodstack’s footprint and product usage.
Who this is a fit for
- Has 5-10+ years of experience in enterprise Customer Success or Account Management within a high-growth B2B SaaS environment.
- Demonstrates a proven track record of managing complex commercial renewals and negotiations with enterprise-level procurement and executive stakeholders.
- Is a proactive, organized communicator comfortable working across time zones and traveling regularly within North America and to London.
Why this role is remarkable
- Join a high-growth, AI-native startup backed by General Catalyst (investors in Stripe and Airbnb) at a pivotal Series A stage.
- Partner with world-class enterprise clients like Google, OpenAI, and LinkedIn to facilitate massive global social impact and billion-dollar donation flows.
- Own the commercial lifecycle of enterprise accounts, combining customer success excellence with strategic renewal and expansion responsibilities in a fast-paced environment.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Goodstack wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.