As the founding Customer Success hire (Employee #1 or #2), you will own the entire customer journey for senior property professionals at major commercial real estate firms. Working directly with the co-founders, you will transform manual Excel-based modeling into streamlined AI workflows while building the company’s account management playbook from scratch.
This job is no longer actively hiring. Talk to Jack to find live roles.
Customer Success / Strategic Account Manager at Pantera
Join Pantera as a founding hire and Employee #1 or #2 in this pivotal Customer Success role. Pantera is an AI-powered PropTech platform replacing manual Excel modeling for major real estate firms, already managing over £4B in assets. You’ll work directly with the co-founders to build the account management function from scratch, owning relationships with senior property directors and shaping the product roadmap. If you have 1-4 years of experience in SaaS or consulting and want the equity and impact of a founding team member, this is your chance to define the future of commercial real estate tech.
Want to apply for this role?
This role is no longer actively hiring, but Jack can still help you discover similar open roles that fit.
Location
London, United Kingdom
Compensation
Not Disclosed + Equity
Company
Pantera
Role overview
Software
Pantera is a platform that modernizes real estate modeling for property professionals, using powerful tech combined with visual design and AI to make modeling faster, clearer, and easier to communicate for analyzing assets, testing portfolios, or presenting opportunities in commercial property investments.
What you will do
- Lead the end-to-end customer journey, from conducting high-touch onboarding and implementation to driving long-term renewals and account expansions.
- Act as the primary strategic partner for Directors and Managing Directors at major real estate firms, ensuring they achieve rapid value from the platform.
- Partner with the product team to translate customer feedback into new AI features, directly influencing the technical roadmap of the platform.
Who this is a fit for
- 1-4 years of experience in customer success, account management, or consulting, ideally within a fast-paced B2B SaaS or fintech environment.
- Proven ability to navigate ambiguity and build processes from zero rather than just following existing playbooks or rigid corporate structures.
- Exceptional communication skills with the professional gravitas required to build trust and manage relationships with senior commercial real estate stakeholders.
Why this role is remarkable
- Founding hire opportunity as employee #1 or #2, offering direct founder exposure and the chance to define the company's CS strategy.
- Pantera already manages over £4 billion in assets for leading property firms across two continents, providing a validated product with massive scaling potential.
- High-impact equity package allows you to build meaningful long-term wealth as a core member of an early-stage team disrupting real estate modeling.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Pantera wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.