As a Customer Support specialist at PaidTabs in Barcelona, you will be the primary point of contact for a global community of musicians. You’ll handle marketplace transactions, transcription requests, and account inquiries via chat and email. Join a small, agile team where you can directly influence the user experience for music lovers everywhere.
Customer Support at PaidTabs
Love music and startups? PaidTabs is hiring a Customer Support specialist in Barcelona to help musicians worldwide trade guitar tabs and sheet music. As part of this STING-backed marketplace, you'll be the voice of the brand, solving problems for a global community while working in a tight-knit, high-growth environment where playing guitar or piano is a major plus.
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Location
Barcelona, Spain
Compensation
Not Disclosed
Company
PaidTabs
Role overview
PaidTabs is a Sweden-based, music-focused online marketplace that connects musicians for the creation, transcription, and distribution of sheet-music-related work, operated under the company Tabbit AB.[1][2] It functions as a music freelancing platform and online marketplace where users can request, buy, and sell all types of music scores, including digital sheet music, guitar tablature, and other musical notation formats.[3][5][9] The platform offers custom music transcription services and arrangements for various instruments, prioritizing high-quality content produced by experienced musicians, thereby empowering both aspiring and professional artists to monetize their work.[4][9][12] In addition to its core marketplace, PaidTabs provides tools for transforming melodies into guitar tabs and sheet music and is developing AI-driven music tools to enhance learning, composition, and arrangement capabilities for musicians of all levels.[8][12][18] PaidTabs is registered under Tabbit AB, headquartered in Alingsås, Sweden, with additional presence in Stockholm.[1][2][4][9]
What you will do
- Manage high-volume inquiries via chat, email, and ticketing systems to resolve marketplace and transaction issues efficiently.
- Serve as the bridge between musicians and transcribers, ensuring seamless communication and high-quality transcription delivery across the platform.
- Collaborate across our small team to identify recurring user pain points and suggest product enhancements to improve the platform.
Who this is a fit for
- Bilingual proficiency in English and Spanish is essential to support our global user base and local Barcelona operations effectively.
- Previous experience in customer-facing roles, ideally within a digital product or marketplace environment, with strong problem-solving skills.
- A personal passion for music, specifically playing guitar or piano, which allows for deep empathy with our community of transcribers.
Why this role is remarkable
- Join a unique music-tech marketplace supported by the prestigious STING accelerator network and a passionate global community of artists.
- Work in a high-impact, small-team environment where your feedback directly shapes the customer support function and future product improvements.
- Immerse yourself in a culture that celebrates music, operating out of a vibrant hub in Barcelona with a worldwide reach.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and PaidTabs wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.