As the Customer Support Lead at Borderless, you will own the support function end-to-end, managing a team of five while reporting directly to the co-founders. You will navigate the intersection of compliance, operations, and technology, providing consultative support to HR leaders on high-stakes immigration cases while building scalable processes from the ground up.
Customer Support Lead at Borderless
We're looking for a Customer Support Lead to own our support function end-to-end, reporting directly to the co-founders. You'll lead a team of five, building the systems and processes needed to help employers navigate complex migration workflows. This is a rare opportunity to move from 0-to-1 in a hands-on leadership seat, combining consultative HR support with strategic operations. If you’re a systems thinker with experience in fast-growing scale-ups, join us in London to shape the future of the global workforce.
What's the next step?
Jack finds you jobs at companies like Borderless. Talk to Jack to get considered for roles that fit what you're great at.
Location
London, United Kingdom
Compensation
£70k-£85k + Equity
Company
Borderless
Role overview
Software Development11-50 employees
We believe in a world where borders are no longer barriers, where anyone can move anywhere seamlessly and safely. That’s why we’re building a global immigration platform, empowering ambitious businesses and individuals across the world.
Since launching in 2023, we’ve helped hundreds of businesses and thousands of workers simplify the complexity of immigration. Combining technology and human expertise, our platform streamlines the UK sponsorship process, demystifying complex legacy processes saving customers time, money and headache.
What you will do
- Lead and mentor a team of five direct reports, including permanent staff and contractors, while maintaining a hands-on approach to complex cases.
- Design and implement end-to-end support operations, selecting the right tooling and creating robust processes to ensure quality as the company scales.
- Collaborate cross-functionally with product, operations, and compliance teams to ensure regulatory details are accurately reflected in the customer experience.
Who this is a fit for
- Has proven experience leading support or customer-facing functions in both structured scale-ups and ambiguous, early-stage startup environments.
- Is a systems thinker capable of reasoning across complex workflows involving regulatory compliance, technology, and human operations.
- Brings a customer-first mindset with preferred exposure to the immigration or global employment space (e.g., Deel, Oyster, or Remote).
Why this role is remarkable
- Directly influence the company’s trajectory by reporting to the co-founders and owning the entire support strategy, tooling, and hiring process.
- Join a $3.3M seed-funded startup at a critical 0-to-1 growth stage, helping to define the standards for a complex global workforce platform.
- Work on high-stakes immigration and compliance challenges where your expertise directly impacts the lives of international talent and the success of global employers.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Borderless wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.