As a Customer Support / Service Coordinator at Culinary Depot, you will be the front-line advocate for our clients. You will manage complex service inquiries, resolve shipping discrepancies, and coordinate with internal teams to ensure a seamless experience. This high-ownership role empowers you to solve problems creatively without the constraints of scripts or call centers.
Customer Support / Service Coordinator at Culinary Depot
Join Culinary Depot as a Customer Support / Service Coordinator and step away from the script. In this high-ownership role based in the NYC/Monsey area, you’ll be the front-line advocate for nationwide foodservice operators, solving complex problems and ensuring long-term client success. If you are a natural problem-solver who thrives on helping others and wants to see your impact daily within a leading commercial equipment distributor, we want to hear from you.
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Location
New York, United States
Compensation
$25-$33 per hour
Company
Culinary Depot
Role overview
Culinary Depot is a privately held commercial kitchen solutions company that designs, furnishes, installs, and supplies professional kitchens for restaurants, hospitals, schools, hotels, bars, healthcare facilities, correctional institutions, educational institutions, supermarkets, casinos, cruise lines, bakeries, food trucks, and other foodservice operations. It offers a full range of products including restaurant equipment, commercial refrigeration, food preparation equipment, smallwares, storage and transport solutions, tabletop, disposables, furniture, janitorial supplies, and various kitchen supplies. In addition to wholesale product distribution, the company provides end‑to‑end services such as layout and design, MEP rough‑in connection plans, equipment procurement and consolidation, custom fabrication, project management, delivery and installation, post‑sale service, and equipment start‑up and demonstrations. Culinary Depot positions itself as a one‑stop destination for commercial food and beverage equipment, emphasizing competitive pricing, superior customer service, and long‑term customer relationships.
What you will do
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, addressing high-pressure service needs with empathy.
- Take full ownership of post-sale issues, including shipping damages and order discrepancies, driving every case to a thoughtful resolution.
- Collaborate cross-functionally with sales and logistics departments to provide proactive updates and improve internal service processes based on customer feedback.
Who this is a fit for
- Exceptional communicator who possesses a “service-first” mindset and the ability to remain calm and professional while assisting frustrated customers.
- Highly organized problem-solver with strong attention to detail and a commitment to following through on tasks without needing constant oversight.
- Previous experience in customer service or technical support is preferred, but a demonstrated sense of personal accountability and care for others is essential.
Why this role is remarkable
- High-autonomy environment: Unlike traditional call centers, this role focuses on critical thinking and end-to-end ownership over scripted responses.
- Tangible Impact: You are directly responsible for the operational success of kitchens nationwide, ensuring restaurants and institutions have the equipment they need to function.
- Investment in People: Culinary Depot offers comprehensive benefits and hands-on mentorship, prioritizing candidates with the right attitude and empathy over specific technical backgrounds.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Culinary Depot wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.