Join a high-growth startup fixing the UK’s broken home-buying process. As our next customer success hire, you will provide direct support to estate agents, buyers, and sellers while shaping our service strategy. This high-ownership role bridges technical support and proactive relationship management to ensure every user experiences a seamless, digital property journey.
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Customer Support/Success Manager at Kotini
Buying a home is one of life's most stressful events—Kotini is fixing that. We are looking for a proactive Customer Support/Success Manager to join our seed-stage proptech startup. Backed by InnovateUK and handling nearly 3% of all property sales in England and Wales, we offer high ownership and the chance to build the future of digital estate agency from the ground up. If you have property experience and want a remote-first role with real impact, apply today.
About this role
Role overview
About the company
Kotini Ltd
Kotini Ltd - VC-backed proptech startup reimagining property transactions
What you'll do
What you will do
- Provide multi-channel support to estate agents, buyers, and sellers to resolve complex transaction issues and ensure platform satisfaction.
- Develop and iterate on a comprehensive library of training materials and support content to drive self-service and product education.
- Conduct regular customer check-ins with estate agents to assess product engagement, gather feedback, and identify opportunities for deeper feature adoption.
Who you are
Who this is a fit for
- Professional experience or deep domain knowledge in UK Estate Agency and the mechanics of residential property transactions.
- Proven ability to thrive in early-stage startup environments where proactive problem-solving and comfort with ambiguity are essential.
- Exceptional communication skills with a track record of following through on client promises and building long-term trust with stakeholders.
Why this role
Why this role is remarkable
- High-impact opportunity to join a seed-stage startup backed by InnovateUK and the Geovation accelerator, handling ~3% of all England & Wales home sales.
- Unrivaled autonomy to build customer success processes from the ground up alongside a founding team of experts from Coutts, NatWest, and Tails.com.
- Clear career progression pathways into leadership or specialized business functions as the company scales its digital-first estate agency platform.
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