Join a high-growth startup fixing the UK’s broken home-buying process. As our next customer success hire, you will provide direct support to estate agents, buyers, and sellers while shaping our service strategy. This high-ownership role bridges technical support and proactive relationship management to ensure every user experiences a seamless, digital property journey.
This job is no longer actively hiring. Talk to Jack to find live roles.
Customer Support/Success Manager at Kotini
Buying a home is one of life's most stressful events—Kotini is fixing that. We are looking for a proactive Customer Support/Success Manager to join our seed-stage proptech startup. Backed by InnovateUK and handling nearly 3% of all property sales in England and Wales, we offer high ownership and the chance to build the future of digital estate agency from the ground up. If you have property experience and want a remote-first role with real impact, apply today.
Want to apply for this role?
This role is no longer actively hiring, but Jack can still help you discover similar open roles that fit.
Location
London, United Kingdom / Remote
Compensation
Up to £40k
Company
Kotini Ltd
Role overview
Kotini is a software platform that automates sales onboarding and compliance for estate agents. The platform helps estate agencies save administrative time by streamlining seller and buyer onboarding processes, handling ID and AML checks, payment processing, and compliance requirements including GDPR, AML, Estate Agency Act, and Material Information obligations. The system provides a branded digital experience for clients and integrates with agency CRM systems to reduce sales admin time.
What you will do
- Provide multi-channel support to estate agents, buyers, and sellers to resolve complex transaction issues and ensure platform satisfaction.
- Develop and iterate on a comprehensive library of training materials and support content to drive self-service and product education.
- Conduct regular customer check-ins with estate agents to assess product engagement, gather feedback, and identify opportunities for deeper feature adoption.
Who this is a fit for
- Professional experience or deep domain knowledge in UK Estate Agency and the mechanics of residential property transactions.
- Proven ability to thrive in early-stage startup environments where proactive problem-solving and comfort with ambiguity are essential.
- Exceptional communication skills with a track record of following through on client promises and building long-term trust with stakeholders.
Why this role is remarkable
- High-impact opportunity to join a seed-stage startup backed by InnovateUK and the Geovation accelerator, handling ~3% of all England & Wales home sales.
- Unrivaled autonomy to build customer success processes from the ground up alongside a founding team of experts from Coutts, NatWest, and Tails.com.
- Clear career progression pathways into leadership or specialized business functions as the company scales its digital-first estate agency platform.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Kotini Ltd wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.