You will lead the delivery side of StrataBlue’s AI solutions, owning client outcomes from late-stage sales through launch and ongoing support. As a hands-on leader, you’ll translate complex client operations into requirements, manage technical delivery risks, and serve as the primary relationship owner to ensure high-quality, high-margin AI deployments.
Director, AI Delivery and Client Success at StrataBlue
StrataBlue is looking for a Director of AI Delivery and Client Success to own the end-to-end lifecycle of AI voice and automation solutions, with direct access to leadership and the authority to shape a growing delivery function. If you have a background in technical delivery leadership and a passion for rebuilding client trust through high-quality implementation, this hands-on role at a distributed AI agency will allow you to affect retention, margin, and the quality of every AI solution the company launches.
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Location
Remote
Compensation
Not Disclosed
Company
StrataBlue
Role overview
Technology and Consulting
StrataBlue is an AI systems and consulting firm that helps service operators become AI-native. We work with growth-driven businesses across home services, outdoor services, and multi-location medical practices to turn AI from a buzzword into real, measurable outcomes. We don’t hand off decks and disappear. We diagnose, build, and operate alongside our clients using our BRAVE methodology. Voice agents. Automation. Sales coaching. CRM intelligence. Training baked in. Results you can see on the P&L
What you will do
- Lead discovery sessions to transform client operations into approved technical requirements, controlling scope and capacity to protect project margins.
- Serve as the primary client relationship owner, managing expectations, handling escalations, and rebuilding trust through transparent communication and early risk identification.
- Partner with the Solutions Architect to challenge technical assumptions on API integrations and data flows while managing a distributed developer team.
Who this is a fit for
- Proven track record leading multiple simultaneous B2B software, automation, or AI implementations in a consulting, agency, or startup environment.
- Deep technical fluency with APIs, CRM integrations, and data security, allowing for effective collaboration with developers without needing to write production code.
- Strong history of account ownership, including the ability to deliver difficult news and navigate complex disagreements to maintain long-term client success.
Why this role is remarkable
- Direct access to Managing Partners and the authority to fundamentally reshape how work enters and flows through the delivery function.
- High-impact leadership role at a nimble AI agency where your decisions directly affect client retention, project margins, and solution quality.
- Strategic exposure to cutting-edge AI voice and automation technology while building and scaling a distributed team of developers across multiple continents.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and StrataBlue wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.