You will join a high-growth Munich startup replacing legacy support teams with autonomous AI. Working directly with the CEO, you will own the end-to-end GTM engine—from crafting outbound experiments to leading discovery calls. This high-impact role is designed for an ambitious operator ready to scale an AI-native company toward unicorn status.
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Founder’s Associate (GTM/Sales) at Pluno
Are you ready to build the future of autonomous customer support? This Munich-based startup, backed by Coinbase Ventures and North Island Ventures, is seeking a Founder’s Associate to own GTM and Sales alongside their CEO. With over 1 million customer questions already answered annually for brands like Lovable and Dune, they are scaling fast. If you are a native German speaker with B2B SaaS experience and an obsession with AI-native workflows, this is your chance to secure a high-equity role in a Silicon Valley-style environment. Join a team where 70% of your colleagues are engineers and the mission is to achieve 10x outcomes through state-of-the-art AI.
About this role
Role overview
About the company
Pluno
Pluno was born from a simple idea: make customer support smarter, more efficient, and less frustrating for teams managing inquiries at scale. What started as a prototype called AwesomeQA - created to tackle repetitive questions - has evolved into a powerful platform transforming how modern SaaS businesses handle support.
Today, Pluno does more than just deflect routine inquiries. It streamlines escalation processes, automates workflows, and fosters seamless collaboration between teams, all while ensuring exceptional customer interactions. From startups to enterprises, we empower businesses worldwide to work smarter, resolve issues faster, and keep customers happier.
From our humble beginnings to becoming a trusted partner for customer success, our mission remains clear: to build tools that make your work easier and your customers’ experiences better.
What you'll do
What you will do
- Design and execute multi-channel outbound campaigns across email, LinkedIn, and calls to build a robust sales pipeline.
- Lead discovery calls with high-potential prospects, qualifying leads and guiding them through the initial trial and onboarding experience.
- Collaborate on GTM strategy by running growth experiments and leveraging AI tools to create 10x leverage across internal work processes.
Who you are
Who this is a fit for
- Proven track record in B2B SaaS business development or outbound sales, with hands-on experience booking meetings and managing lead lists.
- Native-level fluency in German and professional English, with the ability to lead sharp discovery calls and communicate complex technical value.
- An "AI-first" mindset with evidence of using LLMs and modern AI tools to automate workflows and improve personal productivity.
Why this role
Why this role is remarkable
- Rare opportunity to join an AI-native team that was building RAG-based systems well before the ChatGPT hype, positioning you at the cutting edge of the market.
- Direct mentorship from a CEO with deep learning expertise, operating in a high-accountability environment that prioritizes psychological safety and state-of-the-art tool access.
- Significant financial upside with an extremely strong stock option package in a company already processing 1 million+ annual interactions for major brands.
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