As the Founding Customer Success Champion, you will take a cutting-edge AI product into the real world. You’ll spend your time in-office and on-site at customer branches across the UK, bridging the gap between engineering and end-users. You will own onboarding, training, and the critical feedback loop that shapes the product roadmap.
Founding Customer Success Champion at VC-backed AI PropTech startup
Are you a former teacher or PM-minded professional ready to own customer success from the ground up? This well-funded AI PropTech startup is looking for a Founding Customer Success Champion to take their AI workforce into the real world. Based in London with UK-wide travel, you'll be the bridge between engineering and agency managers, ensuring adoption and shaping the product roadmap. If you're hungry, scrappy, and want to help rebuild a trillion-dollar industry, this role offers meaningful founding equity and a chance to build a function from scratch.
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Location
London, United Kingdom
Compensation
£40k-£70k + Equity
Company
Confidential company
Role overview
About the company
VC-backed AI PropTech startup
What you will do
- Lead end-to-end customer onboarding, taking agencies from signed contracts to fully live branches within seven days.
- Build a comprehensive training curriculum from scratch, including documentation, video content, and certification paths for users.
- Conduct regular on-site visits to map workflows and translate complex user needs into structured product requirements.
Who this is a fit for
- Possesses a teacher’s instinct for breaking down complex tasks and a PM’s eye for product friction.
- Proven experience in customer success or implementation within a fast-paced PropTech or SaaS environment.
- Highly energetic, AI-native, and willing to travel frequently to branch offices across the United Kingdom.
Why this role is remarkable
- Join a well-funded startup backed by top-tier VCs at the ground floor with founding equity.
- Play a pivotal role in rebuilding the global real estate industry using autonomous AI agents.
- High-impact position where your field insights directly dictate the engineering team’s product roadmap and strategy.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.