As the Founding Customer Success Lead, you will own the entire post-sale lifecycle for small business operators. You’ll build the CS function from scratch, onboarding clients onto our voice AI platform to ensure high ROI. This is a high-impact, NYC-based role for an entrepreneurial operator who thrives on solving problems for non-technical SMB owners.
Founding Customer Success Lead at early-stage vertical AI startup
Are you a smart, hungry operator looking to join a founding team? This NYC-based AI startup is seeking a Founding Customer Success Lead to own the post-sale journey for small business owners. You will build a CS function from scratch, helping non-technical operators automate their sales through voice AI. If you thrive in ambiguity and want to trade prestige for massive impact and meaningful equity, this is your chance to shape the future of a well-funded startup while solving real problems for local business owners.
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Location
New York, United States
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
Early-stage vertical AI startup
What you will do
- Own the end-to-end customer journey, from initial onboarding to ongoing relationship management and retention.
- Act as the internal voice of the customer, partnering with founders to influence the product roadmap based on user feedback.
- Develop scalable processes and documentation to transition from manual support to a structured customer success function.
Who this is a fit for
- A hungry, smart generalist with experience serving SMB operators like fitness studios, academies, or childcare centers.
- Strong entrepreneurial drive and interest in AI, likely with a background in consulting, finance, or early-stage startups.
- Excellent communication skills and the ability to build trust with non-technical business owners through empathy and persistence.
Why this role is remarkable
- Direct founding team impact with significant equity and the opportunity to build the customer success playbook from the ground up.
- High-growth potential within a well-funded startup already gaining traction with real-world SMB customers.
- Opportunity to work at the forefront of voice AI, solving tangible automation problems for passionate small business owners.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.