As the first US-based Customer Success hire, you will build the post-sales playbook from scratch for a mission-critical email deliverability platform. Reporting to the CEO, you'll manage a $1-2M ARR book, driving onboarding and expansion for mid-market and enterprise accounts while serving as the primary advocate for the customer to the product team.
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Founding Customer Success Manager at Allegrow
Every B2B sales team is facing a deliverability crisis as AI scales, and Allegrow is the mission-critical solution ensuring emails hit the inbox. We’re looking for a Founding Customer Success Manager to own the US market, build the CS playbook from scratch, and manage a $1-2M ARR book. Reporting directly to the CEO, you'll have the autonomy to shape the post-sales function at a venture-backed startup already trusted by public tech giants. If you have 2-7 years of SaaS experience and love building from zero, this is your chance to define success at a high-growth company.
About this role
Role overview
About the company
Allegrow
Software
Allegrow - VC-backed GTM platform ensuring primary inbox delivery for B2B sales teams.
What you'll do
What you will do
- Create and execute the end-to-end customer onboarding and success playbook to accelerate time-to-value for enterprise RevOps teams.
- Proactively monitor account health and NRR, identifying early churn signals and executing strategic interventions to secure renewals.
- Partner directly with the product team to translate customer feedback into feature insights while owning expansion opportunities and upsells.
Who you are
Who this is a fit for
- 2-7 years of B2B SaaS customer success experience, specifically having built processes as a founding or early hire in a startup.
- Data-driven professional capable of managing a $1M+ ARR book and navigating complex integrations with tools like Outreach, Salesloft, and HubSpot.
- Self-motivated executor who thrives in ambiguity and is comfortable being the external face of the brand through LinkedIn and client QBRs.
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Why this role
Why this role is remarkable
- Founding opportunity to build the entire US customer success function from zero with direct autonomy to define processes and strategies.
- High-impact product solving a "quiet crisis" in B2B outbound; already trusted by publicly traded tech companies and major data providers.
- Backed by Golden Section with a founding team including a Forbes 30 Under 30 CTO, offering significant equity in a fast-growing category.
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