As the founding Customer Success Manager, you will build the post-sales function from the ground up for a cutting-edge voice AI platform. You’ll partner with small business owners to drive adoption, consult on use cases, and manage the full commercial lifecycle. This is a high-impact, scrappy role for a builder-minded operator.
Founding Customer Success Manager at early-stage voice AI startup
Are you a scrappy operator ready to build a customer success function from the ground up? An early-stage AI startup in NYC is looking for a founding CSM to drive adoption for their voice AI platform. You'll own the entire commercial lifecycle and work directly with small business owners. If you have experience at top SaaS companies or as a founder, this high-impact, NYC-based role offers the rare chance to shape a company's DNA while earning a significant equity stake. Join a well-funded team that is revolutionizing how small businesses interact with technology through intuitive voice AI solutions.
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Location
New York, United States
Compensation
$100k-$220k + Equity
Company
Confidential company
Role overview
About the company
Early-stage voice AI startup
What you will do
- Own the end-to-end customer journey, including onboarding, consulting on AI implementation, and driving product adoption.
- Lead commercial conversations, managing renewals and identifying upsell opportunities to grow the account base.
- Partner cross-functionally with Product and GTM teams to develop playbooks and scale the customer organization.
Who this is a fit for
- Proven track record in a customer-facing role at a growth-stage SaaS company or early-stage startup.
- Deep builder mindset with the ability to navigate ambiguity and create processes from the ground up.
- Exceptional communication skills tailored to non-technical buyers and small business owners.
Why this role is remarkable
- Build the customer success function from scratch as the first dedicated hire in this category.
- Backed by top-tier VCs and operating at the forefront of the voice AI revolution for SMBs.
- High-growth potential with significant equity and a chance to shape the product’s go-to-market strategy.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.