As Othello’s first Customer Success hire, you will build the entire post-sale function from scratch for a company adding new public enterprise customers weekly. You will design onboarding processes, define health metrics, and drive expansion strategy. Working directly with the founders, you will ensure our largest pilots convert and scale into long-term partnerships.
Founding Customer Success Manager at Othello
Join Othello, one of the fastest-growing AI startups in the country, as their first Customer Success hire. Having reached $7M ARR in just six months with a roster of Fortune 500 clients, Othello is scaling rapidly and needs a builder to design the post-sale engine from scratch. You will own the entire customer relationship for public enterprise accounts, working directly with the founders to turn pilots into permanent partnerships. If you have 4+ years of startup CS experience and want to define the playbook for a generational AI company in NYC, this is your seat.
What's the next step?
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Location
New York City, United States
Compensation
$120k-$180k + Equity
Company
Othello
Role overview
Othello.ai is a real-time AI sales coaching platform that helps sellers perform better while calls are still happening. It listens to live phone and video conversations and provides reps with in-call guidance, such as discovery questions, objection handling, competitive positioning, product answers, and recommended next steps, all in under a second.
What you will do
- Design and execute the end-to-end onboarding and adoption process for all new enterprise and public company accounts.
- Own the full post-sale relationship, managing check-ins, tracking account health, and leading renewal and expansion conversations.
- Act as the primary internal voice for customer needs, feeding critical insights back to the product and sales teams.
Who this is a fit for
- Has 4+ years of experience owning the entire customer lifecycle and revenue outcomes at a high-growth SaaS startup.
- Was ideally a founding member of a CS team (first 10 hires) and thrives in environments without existing playbooks.
- Based in New York City and excited to work full-time in-office to collaborate closely with the founding team.
Why this role is remarkable
- Build the entire customer success function from the ground up, moving from a blank page to a scalable enterprise playbook.
- Join a rocket ship that reached $7M ARR in just half a year, selling into Fortune 500 and elite tech companies.
- Work directly with the founders in a high-impact role where your fingerprints will be on every major account and renewal.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Othello wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.