Join a high-growth fintech startup building the financial home for European scale-ups. As the first Customer Success hire, you will build the function from scratch, working directly with founders and finance leads at ambitious companies. You will design onboarding processes and translate customer feedback into product improvements alongside a world-class founding team.
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Founding Customer Success Manager at VC-backed fintech startup
Are you ready to build a customer success function from the ground up? This well-funded fintech startup, led by former executives from Stripe and Wise, is seeking a Founding Customer Success Manager in London. You'll work directly with founders of Europe's most ambitious startups to automate their financial operations. If you thrive in 0→1 environments and want to shape the future of business banking with AI, this high-impact role offers meaningful equity and the chance to define a new category in fintech.
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Location
London, United Kingdom
Compensation
Not Disclosed + Equity
Company
Confidential company
Role overview
About the company
VC-backed fintech startup
What you will do
- Design and own the end-to-end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch.
- Partner directly with startup founders and finance teams to ensure they maximize value from the platform's AI automation tools.
- Define and track key success metrics such as activation, adoption, and NPS while building scalable support and enablement materials.
Who this is a fit for
- Proven experience in 0→1 environments, having scaled customer success or account management processes within the fintech or B2B SaaS sectors.
- Exceptional analytical and communication skills, with the ability to turn complex financial pain points into simple, automated product solutions.
- Deep empathy for the startup ecosystem and a proactive mindset for solving the unique challenges faced by high-growth finance teams.
Why this role is remarkable
- Opportunity to build and lead a foundational function at a well-funded fintech led by industry veterans from Stripe and Wise.
- Direct impact on the product roadmap by serving as the primary voice of the customer for a category-defining AI financial platform.
- High-ownership environment with meaningful equity and a front-row seat to scaling a pre-seed startup into a global unicorn.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.