You will manage a portfolio of mid-market customers, driving net revenue retention and identifying expansion opportunities for Leapsome’s AI-powered platform. By building relationships with People leaders, you’ll advise on HR best practices and ensure high product adoption. Your role is commercially accountable, combining strategic relationship management with data-driven success operations to maximize customer impact.
German-speaking Customer Success Manager at Leapsome
As a Mid-Market Customer Success Manager in Berlin, you will drive impact across the full employee lifecycle, owning renewals and growth for a portfolio of high-growth companies. With a focus on AI-powered people performance, you will leverage tools like Gainsight and Salesforce to deliver exceptional value while enjoying a €2,000 development budget and pre-IPO equity. If you have 3+ years of B2B SaaS experience and a passion for HR tech, help us make work fulfilling for everyone at one of Europe's most exciting scale-ups.
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Location
Berlin, Germany
Compensation
€48k-€75k + Bonus + Equity
Company
Leapsome
Role overview
Leapsome is an AI-powered, all-in-one people platform and HR software solution that helps companies run all core HR processes across the entire employee lifecycle, from onboarding to performance management, engagement, learning, compensation, and growth.[1][3][9][13] The platform combines a modern HRIS (human resources information system) with modules for performance reviews and continuous feedback, goal management (OKRs), employee engagement surveys and pulse checks, learning and development, and compensation management, all in a single, flexible SaaS solution.[2][3][9] Leapsome is designed for CEOs, HR, and People Operations teams in forward-thinking organizations to drive employee engagement, alignment, performance, and learning, while automating and simplifying HR workflows such as employee records, absences, payroll, onboarding, and other administrative tasks.[1][4][9][11] By integrating people science expertise, analytics, and AI-driven features, Leapsome enables companies to build high-performing teams and create happier, more engaged workplaces.[1][5][9][16]
What you will do
- Manage customer renewals and drive net revenue retention (NRR) across your assigned book of business to achieve specific commercial targets.
- Execute cross-selling and expansion strategies by identifying customer needs and demonstrating the measurable ROI of the Leapsome platform.
- Act as a strategic advisor to People teams, guiding them through implementation and sharing HR best practices for maximum platform impact.
Who this is a fit for
- Has 3+ years of experience in Customer Success, Sales, or Account Management within a high-growth B2B SaaS environment.
- Demonstrates a proven track record of managing commercial renewals and driving revenue growth through proactive expansion and customer adoption.
- Is fluent in both German and English, with the ability to communicate complex HR processes simply to executive-level stakeholders.
Why this role is remarkable
- Own the full commercial lifecycle for mid-market clients at a category-leading scale-up backed by world-class investors like Insight Partners.
- Impact the future of work directly by advising People leaders at iconic brands like Notion, Babbel, and Mercedes-Benz on talent strategy.
- Benefit from a culture that walks the talk, offering a €2,000 annual learning budget, 30+ vacation days, and pre-IPO equity packages.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
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What happens next?
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Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Leapsome wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.