You will own the entire customer journey for HYBR LIMITED, transforming sales handovers into long-term success. As a hands-on leader managing a small team, you'll drive technical onboarding, retention, and commercial expansion. This role bridges the gap between client needs and product development, directly shaping the roadmap for a high-growth startup.
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Head of Customer Success at HYBR LIMITED
HYBR LIMITED is redefining the UK rental market with AI-native letting infrastructure, and they’re looking for a Head of Customer Success to build their client function from the ground up. You’ll manage a team, drive technical onboarding, and turn client insights into product roadmaps. If you’re a commercially-driven builder with 5+ years of B2B SaaS experience, this is your chance to secure a high-impact role with 0.5% equity in a rapidly scaling startup.
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Location
London, United Kingdom
Compensation
£55k-£60k + Equity
Company
HYBR LIMITED
Role overview
Renting is broken and everyone feels it.
Renters are ignored, chasing replies, struggling to even book a viewing. Agents are drowning in enquiries, juggling inboxes, and stuck with clunky systems that don’t talk to each other. Half of all enquiries go unanswered. £760 million is lost every year just from empty properties sitting vacant.
That’s the problem we’re here to fix.
At Hybr, our mission is to make renting better for everyone. We’re building the AI-native infrastructure for the rental market, the operating layer that sits between property portals and management systems, turning raw demand into real tenancies.
We don’t just organise leads. We convert them.
Hybr automates enquiry handling, qualification, communication, and scheduling, giving agents the power to respond instantly, book viewings faster, and deliver a genuinely better renter experience. What used to take hours now happens in minutes. What used to fall through the cracks now gets let.
This isn’t a small tweak to the system. It’s a rebuild of the most broken part of renting.
We’re already working with 100+ agents, processing millions in rental transactions, and growing fast with backing from leading investors. Our goal is simple: become the default platform for letting agents, and in doing so, fix renting at scale.
If you want to work on a real problem, with real impact, at real speed, you’ll fit right in.
What you will do
- Lead the end-to-end client adoption process, including sales handovers, technical setup, and comprehensive training to ensure immediate and long-term value.
- Manage key client relationships personally while overseeing an Account Manager to maintain high adoption and retention rates across the entire portfolio.
- Identify and execute on expansion opportunities, acting as a commercially-driven partner who spots growth potential before the client even realizes it.
Who this is a fit for
- Brings 5+ years of experience in Customer Success or Account Management, ideally within a high-growth B2B SaaS or AI-driven environment.
- Demonstrates a builder mindset with the resilience and scrappiness required to create a CS function from scratch rather than just maintaining a mature one.
- Possesses the technical literacy to guide clients through complex setups and the strategic depth to diagnose the real problems behind user feedback.
Why this role is remarkable
- Join an AI-native PropTech at a pivotal moment, with a £13.5m valuation and a Series A round planned within the next 12 months.
- Take true commercial ownership of the client funnel, moving beyond relationship management to drive actual upsells and expansion in a high-growth environment.
- Directly influence product strategy by translating deep client insights into feature priorities, working closely with the Director of Operations and the product team.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and HYBR LIMITED wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.