As an Insurance Quality Lead, you will drive compliant growth within a high-performance brokerage team. You will uplift broker capability through strategic coaching and rigorous quality assurance across sales cycles. By aligning technical controls with regulatory standards, you’ll ensure exceptional customer outcomes and improve conversion rates in a fast-paced environment.
Insurance Quality Lead at Bionic Services Limited
Join Bionic Services Limited, the UK’s #1 business comparison service, as an Insurance Quality Lead in their vibrant London office. This high-impact role blends technical QA expertise with hands-on sales coaching to drive compliant growth and elevate broker performance. You'll benefit from a fully funded CII qualification, a dedicated apprenticeship programme, and a culture that celebrates success with VIP incentives. If you have deep Commercial SME Insurance knowledge and a passion for developing talent within FCA guidelines, this is your chance to shape the future of a market-leading fintech partner.
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Location
London, United Kingdom
Compensation
£50-£55k
Company
Bionic Services Limited
Role overview
Bionic Services Limited is the UK’s leading business price comparison service for SMEs, combining cutting-edge technology with human experts to compare and match businesses with the best deals on essentials such as business energy, connectivity, insurance, broadband, telecoms, and commercial finance from trusted UK suppliers.
What you will do
- Conduct risk-based reviews and post-call audits to ensure all broker journeys meet defined standards and align with regulatory compliance frameworks.
- Design and deliver structured learning sessions on objection handling and customer outcomes, chairing monthly quality huddles to drive continuous improvement in sales operations.
- Partner with sales leadership and technical teams to maintain conversation diagnostics and ensure brokers follow procedures for understanding complex SME insurance risks.
Who this is a fit for
- Proven expertise in Commercial SME Insurance and broker distribution, with a strong background in sales coaching, QA, or compliance within a telesales environment.
- Deep understanding of Consumer Duty, FCA expectations, and regulatory controls, with the ability to translate MI and QA data into actionable process improvements.
- Exceptional communication skills and a collaborative mindset, capable of acting as a trusted advisor to sales leaders to elevate overall brokerage standards.
Why this role is remarkable
- Accelerate your professional development with a fully Bionic-funded CII qualification and access to a comprehensive apprenticeship programme designed to build deep industry expertise.
- Join a market leader and “UK’s number one” switching service that partners with titans like Uswitch and Confused.com, operating from a vibrant, award-winning sales floor.
- Enjoy a high-growth environment offering a competitive commission scheme, private healthcare, and unique perks like the “Highflyers” VIP incentive for top performers.
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I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Bionic Services Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.