Join Heypesto.ai as a Junior Customer Support Engineer to bridge the gap between technical development and customer success. You will handle ad hoc requests, implement feature iterations, and debug systems using Node.js and React. This high-impact role allows the core team to scale while you drive customer satisfaction through rapid technical execution.
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Junior Customer Support Engineer at Heypesto
Are you a junior engineer with a knack for problem-solving and a passion for customer success? Heypesto.ai is looking for a Junior Customer Support Engineer in London to drive feature iterations and provide rapid technical support for their growing AI platform. You’ll work closely with customers via Slack and WhatsApp, implementing code changes in Node.js and React while utilizing cutting-edge AI coding tools like Cursor. This is a unique opportunity to own the implementation phase of a fast-growing startup, gain deep experience with Firebase, and see your work make an immediate impact on user satisfaction. If you have 2-3 years of experience and love shipping code fast, this is the role for you!
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Heypesto
Role overview
SoftwareLondon, United KingdomSeed (VC-backed)
Pesto Ltd (heypesto.ai) provides an AI-first ERP and SaaS platform for small and medium-sized food and beverage manufacturers, centralising sales, supply chain, cost of goods, and forecasting data so brands can streamline operations, grow profits, and make proactive, data-driven decisions. The platform offers a unified dashboard, analytics, and AI-powered recommendations to improve margins, reduce waste, optimise the supply chain, and provide integrated views of financial, nutritional, and sustainability metrics for the food and drink industry.
Backed by Fuel Ventures, Prequel Ventures, Antler, Ventures Together, Leo Lion, Mark Philip-Sorensen.
What you will do
- Implement small-to-medium feature iterations and bug fixes within a Node.js and React ecosystem using Firebase backend systems.
- Manage real-time customer communication via Slack and WhatsApp to resolve technical queries and assist with complex onboarding deployments.
- Trace errors through logging platforms and maintain code quality through rigorous git workflows and independent debugging sessions.
Who this is a fit for
- Possesses 2-3 years of software development experience or a recent Master’s degree with relevant technical industry background.
- Exhibits proficiency in reading and debugging Node.js and React code while effectively using AI-assisted coding tools for rapid implementation.
- Demonstrates a problem-solving mindset with the communication skills necessary to interact directly with customers during high-stakes deployment phases.
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Why this role is remarkable
- Work at the cutting edge of AI implementation by utilizing advanced tools like Cursor and Cloud Code to accelerate your development workflow.
- Enjoy a high degree of autonomy and ownership by managing direct customer relationships and seeing your code changes deployed to production immediately.
- Join a fast-paced startup environment where your contributions directly influence the product roadmap and free up core developers for strategic expansion.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Heypesto wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.