As the Manager of Commercial Customer Success at Windfall Data, Inc., you will lead and mentor a team of five CSMs dedicated to scaling the commercial vertical. You’ll act as a strategic player-coach, building the playbooks and systems necessary to drive product adoption, account expansion, and high-impact business outcomes for customers.
Manager, Commercial Customer Success at Windfall Data, Inc.
Windfall Data, Inc. This is a rare opportunity to act as a player-coach, building the playbooks and systems that power a world-class CS engine for over 1,500 data-driven organizations. If you have 8+ years of experience in customer-facing roles and a passion for how data intelligence transforms go-to-market strategies, you’ll thrive in this strategic role. You will directly influence the CS roadmap while driving significant ROI for high-profile commercial clients.
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Location
San Francisco, United States
Compensation
$155k-$219k
Company
Windfall Data, Inc.
Role overview
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com
What you will do
- Lead and mentor a team of five Customer Success Managers, coaching them on account growth strategies, multi-threading, and executive relationship management.
- Drive the end-to-end customer lifecycle, from onboarding to strategic expansion, while leading Executive Business Reviews with C-level and SVP sponsors focused on ROI.
- Build and implement scalable internal playbooks, customer-facing content, and process improvements to enhance the overall effectiveness of Windfall’s commercial offerings and product roadmap.
Who this is a fit for
- 8+ years of experience in analytical, customer-facing roles like CS or consulting, including at least 3 years of experience successfully leading and coaching teams.
- Proven track record of navigating complex B2B SaaS organizations, driving land-and-expand revenue growth, and building strong relationships with executive-level stakeholders.
- Deep expertise in data intelligence and GTM strategies, with the operational rigor to manage complex pipelines and forecasts within modern CRM platforms like Salesforce.
Why this role is remarkable
- Join a high-growth AI powerhouse that recently secured $65M in Series B funding to accelerate its market-leading people intelligence platform.
- Direct impact on the strategic direction of the Commercial vertical, building the processes and systems that will scale the Customer Success organization for years to come.
- Work in a values-driven environment alongside the leadership team at our San Francisco headquarters, where customer success is viewed as a primary strategic engine.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Windfall Data, Inc. wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.