As the Manager of Nonprofit Customer Success at Windfall Data, Inc., you will lead a team of seven Customer Success Managers to scale our nonprofit vertical. You’ll own strategic account growth, build scalable processes, and mentor your team to deliver quantifiable ROI, ensuring our mission-driven clients maximize their fundraising potential.
Manager, Nonprofit Customer Success at Windfall Data, Inc.
Join Windfall Data, Inc. as a Manager of Nonprofit Customer Success and lead a high-performing team of CSMs to revolutionize how mission-driven organizations use AI and people intelligence. With over 1,500 customers already using our platform, you'll play a pivotal role in scaling our nonprofit vertical and driving significant fundraising ROI. If you have 8+ years of experience and a passion for mentorship and data-driven strategy, this San Francisco-based leadership role offers the chance to make a massive impact in the philanthropic sector.
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Location
San Francisco, United States
Compensation
$155k-$219k
Company
Windfall Data, Inc.
Role overview
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com
What you will do
- Manage, mentor, and scale a team of seven Customer Success Managers, overseeing their professional development and the recruitment strategy for high-quality new hires.
- Develop and execute comprehensive account growth strategies, including multi-threading and land-and-expand tactics, to significantly increase lifetime value across the nonprofit portfolio.
- Partner cross-functionally with product and engineering teams to validate and enhance Windfall’s offerings through feedback loops and strategic product feature requests.
Who this is a fit for
- Has at least 8 years of experience in analytical, customer-facing roles like customer success or consulting, with a minimum of 3 years leading teams.
- Possesses deep expertise in navigating large organizations, driving product adoption, and maintaining high operational rigor in forecasting and risk identification.
- Brings a strong background in nonprofit fundraising or consumer financial data, coupled with proficiency in CRMs like Salesforce or Bloomerang and excellent communication skills.
Why this role is remarkable
- Lead the expansion of a high-impact nonprofit vertical within a rapidly growing AI-powered people intelligence platform used by over 1,500 organizations.
- Work directly with C-level executive sponsors at major nonprofit organizations to translate sophisticated data intelligence into high-impact, mission-driven fundraising outcomes.
- Join a values-driven culture—including “Win When Our Customers Win”—where you have the autonomy to build internal playbooks and influence the long-term Customer Success roadmap.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Windfall Data, Inc. wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.