Manager, Nonprofit Customer Success at Windfall Data, Inc.

As the Manager of Nonprofit Customer Success at Windfall Data, Inc., you will lead a team of seven Customer Success Managers to scale our nonprofit vertical. You’ll own strategic account growth, build scalable processes, and mentor your team to deliver quantifiable ROI, ensuring our mission-driven clients maximize their fundraising potential.

• Manage, mentor, and scale a team of seven Customer Success Managers, overseeing their professional development and the recruitment strategy for high-quality new hires.
• Develop and execute comprehensive account growth strategies, including multi-threading and land-and-expand tactics, to significantly increase lifetime value across the nonprofit portfolio.
• Partner cross-functionally with product and engineering teams to validate and enhance Windfall’s offerings through feedback loops and strategic product feature requests.

• Has at least 8 years of experience in analytical, customer-facing roles like customer success or consulting, with a minimum of 3 years leading teams.
• Possesses deep expertise in navigating large organizations, driving product adoption, and maintaining high operational rigor in forecasting and risk identification.
• Brings a strong background in nonprofit fundraising or consumer financial data, coupled with proficiency in CRMs like Salesforce or Bloomerang and excellent communication skills.

• Lead the expansion of a high-impact nonprofit vertical within a rapidly growing AI-powered people intelligence platform used by over 1,500 organizations.
• Work directly with C-level executive sponsors at major nonprofit organizations to translate sophisticated data intelligence into high-impact, mission-driven fundraising outcomes.
• Join a values-driven culture—including “Win When Our Customers Win”—where you have the autonomy to build internal playbooks and influence the long-term Customer Success roadmap.