As the first dedicated Patient Liaison at NAYA Health, you will bridge the gap between clinical excellence and commercial growth. You’ll manage high-stakes enquiries from two distinct audiences—distressed patients seeking recovery and elite performers chasing optimization. By providing peer-level credibility and deep empathy, you will scale our intake process while maintaining strict regulatory boundaries.
Patient Liaison at NAYA Health
NAYA Health is looking for a Patient Liaison to join their London precision neuromodulation clinic, serving as the first commercial hire for a rapidly expanding, doctor-led business. This unique role requires the ability to switch between two distinct worlds: providing empathetic support to patients navigating depression and delivering data-driven insights to elite athletes and FTSE CEOs. If you have 3+ years of high-ticket clinical sales experience and the executive presence to manage high-stakes conversations with total discretion, this is an opportunity to build the intake process for a leader in brain health technology and international rTMS therapy.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
NAYA Health
Role overview
About Naya Health
Naya Health is a precision neuromodulation clinic pioneering a new standard in brain health. Based in Marylebone, London, we combine clinical-grade rTMS therapy with NayaScore, our proprietary brain health assessment platform, to deliver measurable, personalised outcomes for our clients.
We’re scaling fast, operating both direct clinical delivery in London and an international franchise model, including our newly launched partnership in Nairobi. Backed by an active fundraising round and guided by a scientific advisory board that includes leading academics in neuromodulation, we’re building the infrastructure for brain health to become as measurable and optimisable as physical fitness.
Naya was founded on a simple but personal conviction: that neurological decline shouldn’t be something people are told to simply accept. That mission drives everything we build, from our clinical protocols to our technology platform.
Why join us:
- Work at the intersection of neuroscience, technology, and clinical care, at a genuinely early stage with real traction
- Join a lean, high-calibre team including clinical, scientific, and operational leaders with track records at places like Mayo Clinic, Cleveland Clinic, and beyond
- Help shape a category-defining company as we scale from a single London clinic to an international franchise network
- Be part of a mission-led business where clinical rigour and ambitious growth go hand in hand
What you will do
- Respond to inbound enquiries via web, WhatsApp, and phone within one hour, identifying caller needs and adjusting your register for clinical or performance audiences.
- Conduct structured initial consultations to explain rTMS and NayaScore benefits, answer technical questions from approved scripts, and book provisional appointments for medical review.
- Manage the end-to-end patient journey, including complex payment discussions, discretion for public figures, and rigorous CRM follow-ups to ensure high conversion rates.
Who this is a fit for
- 3+ years of consultative sales experience in high-value clinical or wellbeing services such as private healthcare, longevity clinics, or executive health.
- Exceptional executive presence with the ability to maintain peer-level credibility when speaking with FTSE chief executives and professional athletes without shrinking or performing.
- Proven ability to learn complex clinical subjects accurately, ensuring all patient interactions remain within CQC boundaries and ASA/CAP compliance guidelines for performance claims.
Why this role is remarkable
- Join as the first commercial hire to build the patient intake process for a rapidly growing, doctor-led precision neuromodulation clinic.
- Experience a unique “two audiences” challenge, switching between empathetic mental health support for clinical patients and data-driven performance conversations for elite athletes and CEOs.
- Work at the forefront of brain health technology, utilizing proprietary assessments and rTMS therapy within a CQC-regulated environment poised for international expansion.
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