As a Product Success Associate in New York, you will be the frontline voice for Jigsaw Tech, driving value for elite professional services clients. You’ll split your time between solving complex user challenges and collaborating with product teams to shape future features, evolving into a highly technical operator within your first year.
Product Success Associate at Jigsaw Tech
As a Product Success Associate in New York, you’ll be the frontline hero for the world’s top law firms and financial institutions, using your technical aptitude and empathy to solve complex problems. This isn't just a support role—you'll spend 20% of your time collaborating with product teams to shape the platform's future. If you’re a hungry problem-solver looking to build a career at the intersection of customer success and technical product work, Jigsaw Tech is your launchpad.
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Location
New York, United States
Compensation
$67k
Company
Jigsaw Tech
Role overview
Software
Jigsaw is a software company that leverages data and AI to enable businesses—particularly legal, accountancy, and financial institutions—to visualize, design, and manage corporate structures and transactions. Its platform transforms the creation, manipulation, and presentation of a wide range of business diagrams, including corporate structure charts, organizational charts, steps plans, and privacy/data flows, making diagramming faster and more visually impactful. Jigsaw serves over 200 clients worldwide, including leading asset managers, top-tier law firms in the UK and US, and major organizations in the APAC region. The company is headquartered in the United Kingdom, with offices in London, New York, Singapore, Chicago, Miami, California, and Barcelona, and is funded by institutional investors, CIOs, CKOs, MDs, and other senior professionals.
What you will do
- Handle high-volume, high-velocity customer interactions, troubleshooting technical issues and resolving user frustrations with both efficiency and empathy.
- Act as the strategic glue between Product and Business Development, translating customer feedback into actionable insights for the product roadmap.
- Contribute to feature launches and product initiatives, ensuring that Jigsaw Tech maintains its reputation for providing world-class, “white-glove” support experiences.
Who this is a fit for
- Phenomenal communicator who can simplify complex technical concepts for high-stakes professional clients in the legal and financial sectors.
- Natural problem-solver with a curiosity for technical tools, ideally possessing experience or interest in SQL, Azure, Web Dev tools, and the terminal.
- Highly organized and methodical individual who thrives in fast-paced environments and demonstrates a relentless service mindset with a bias for action.
Why this role is remarkable
- Join a Series A scale-up on a top-quartile growth trajectory, serving thousands of users at the world’s leading law firms and financial institutions.
- Work directly under founders with a proven track record of building a billion-dollar company, offering unique insights into scaling a world-class SaaS product.
- Bridge the gap between customer success and technical product development, gaining hands-on experience that accelerates your career into product or operations.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Jigsaw Tech wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.