As a Senior Customer Success Associate, you will be the primary link between Performeo and its rapidly growing client base. You will lead consultative onboarding, manage the end-to-end customer journey, and translate user feedback into actionable product improvements. This role combines hands-on relationship management with data-driven strategy to scale a global industry leader.
Senior Customer Success Associate at Performeo
Join Performeo, the AI-enabled casting platform already powering 20% of the UK market. As a Senior Customer Success Associate, you’ll lead client onboarding, build success metrics from scratch, and serve as the voice of the customer for a global network of 25,000+ performers and top-tier agencies. If you are an ambitious, data-savvy professional ready to own the customer journey at a fast-scaling startup in the heart of London, this is your chance to shape the future of the performer economy.
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Location
London, United Kingdom
Compensation
£35k-£45k + Equity
Company
Performeo
Role overview
Performeo is an AI-enabled, end-to-end casting and talent management platform that brings Casting Directors, Talent Agents, and Actors together in a single workflow. It provides intelligent software for casting directors to manage submissions, NDAs, auditions, shortlists, script breakdowns, self-tapes, scheduling, and collaboration with production teams, reducing administrative overhead and streamlining talent discovery and casting decisions. For talent agents, Performeo offers a next-generation talent management system that consolidates project planning, client suggestions, performance tracking, calendar management, and communication into one unified dashboard, delivering powerful insights across their roster. For actors, Performeo is a free platform to build profiles, upload media, and continuously receive personalised role opportunities tailored to their profile, allowing them to showcase their talent and track every opportunity without subscription or per-submission fees. The platform positions itself as a secure, globally scalable casting and talent management solution with enterprise-grade security certifications, aiming to become the first global casting and talent management platform in the industry.
What you will do
- Lead high-impact onboarding calls and consultative account management to ensure seamless adoption of the Performeo platform across global agencies.
- Develop and implement robust success metrics and data tracking systems to monitor feature adoption and customer health as the platform scales.
- Act as a vital feedback loop between clients and the product team, using an AI-first approach to solve complex problems and drive innovation.
Who this is a fit for
- Proven experience in a customer-facing role such as Customer Success or SaaS support, ideally with experience in early-stage company building.
- High level of proficiency in Excel and data analysis, with the ability to turn raw usage statistics into strategic communication plans.
- A proactive, autonomous professional with an AI-first approach to research and a passion for delivering exceptional client outcomes in the casting industry.
Why this role is remarkable
- Join a high-growth startup already capturing 20% of the UK casting market within months of its January 2026 launch.
- Experience true ownership by building success metrics and operational playbooks from the ground up at an early-stage company.
- Work at the intersection of AI and the global entertainment industry, fundamentally changing how talent is managed and cast worldwide.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Performeo wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.