As a Senior CSM at inploi, you will own the end-to-end relationship for a strategic portfolio of enterprise accounts. You’ll navigate complex implementations, coordinate internal specialist teams, and drive commercial outcomes across the full customer lifecycle. Your focus is on account health, retention, and growth for brands redefining their talent acquisition strategies.
Senior Customer Success Manager at inploi
inploi is transforming how global brands like GAIL's Bakery and the NHS engage with talent, and they're looking for a Senior Customer Success Manager to lead their most strategic enterprise accounts. In this role, you won't just service accounts—you'll own the commercial relationship end-to-end, project-managing complex implementations and driving growth as the company builds a cutting-edge Agentic System for hiring. If you're a strategic thinker with a bias for action and experience in enterprise SaaS, this is your chance to shape the future of recruitment technology in a high-impact, hybrid London role.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
inploi
Role overview
inploi (INPLOI LIMITED) is a UK-based recruitment technology company that provides a candidate experience and recruitment marketing platform for employers. Its cloud-based software helps organisations attract, engage, and convert candidates by delivering personalised, cross‑channel candidate journeys integrated with existing applicant tracking systems (ATS). The platform supports employer brand development, recruitment marketing campaigns, and job distribution, enabling brands to reach Millennial and Gen‑Z talent via the digital channels they use most. Employers can showcase their company, publish jobs, create hiring campaigns, manage talent pipelines, and communicate with applicants through a single interface, with a particular heritage in high‑volume sectors such as hospitality and service industries.
What you will do
- Own the full customer lifecycle from kickoff and implementation to business-as-usual and renewals, serving as the primary commercial and strategic lead.
- Project-manage implementations by coordinating internal designers, solutions engineers, and talent attraction specialists to deliver complex projects on time and to scope.
- Drive commercial growth by identifying expansion opportunities, conducting structured QBRs, and maintaining success plans that tie platform value to measurable customer outcomes.
Who this is a fit for
- Demonstrated experience managing strategic or enterprise B2B SaaS accounts with a focus on revenue metrics like GRR and NRR.
- Proven ability to run complex implementation projects, translate customer briefs into internal scopes, and manage senior stakeholders like Heads of Talent Acquisition.
- Background in recruitment marketing, talent acquisition technology, or high-volume hiring sectors like retail and hospitality is highly preferred.
Why this role is remarkable
- Join a high-growth company moving toward a fully configurable Agentic System for hiring, turning recruiters into Talent Engineers.
- Manage high-profile enterprise accounts including GAIL’s, PureGym, and the NHS, directly influencing how these global brands hire at scale.
- Enjoy high autonomy and impact in a function that is still being built, with a compensation structure tied directly to GRR, NRR, and NPS.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and inploi wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.