Join Kyra as our first dedicated Customer Success hire to build a world-class function from scratch. You will own the post-sale relationship for a portfolio of elite brands, driving product adoption, retention, and expansion. This is a rare opportunity to design the playbooks and systems that will define Kyra's client solutions strategy.
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Learn about Jack
Senior Customer Success Manager at Kyra
Kyra is seeking its first Senior Customer Success Manager to build the CS function for their enterprise influencer marketing platform. This is a founding role where you'll design the onboarding playbooks and health scoring for a client list that includes SharkNinja, Coach, and Ray-Ban. If you have 4+ years of SaaS experience and a deep understanding of the creator economy, this is your chance to shape how the world's biggest brands scale their influencer strategies. You'll own the relationship from day one, driving retention and expansion while influencing the product roadmap with your direct customer insights.
About this role
Role overview
About the company
Marketing & Advertising
Kyra is a global, tech- and data-driven influencer marketing agency founded in 2017 and based in London. Kyra specializes in creating, managing, and scaling influencer campaigns for global brands. The company leverages proprietary AI-powered data engines and human curation to match brands with high-performing creators from a database of over 450 million profiles and billions of data points. Their offerings include always-on influencer programs, targeted campaign launches, paid amplification, creator ads, and product seeding. Kyra's integrated technology platform covers campaign management, instant payments, feedback, forums, analytics, and automated content posting. They are trusted by enterprise brands such as L’Oréal, H&M, Shark Beauty, Prime Video, Bvlgari, Nike, Converse, Levi’s, and Calvin Klein, serving clients aiming to reach Gen Z audiences through authentic storytelling and culturally relevant marketing strategies.
What you'll do
What you will do
- Build the CS Playbook: Design and implement the essential systems for onboarding, health modeling, and engagement cadences within HubSpot to scale the department.
- Drive Account Growth: Own the full post-onboarding lifecycle, managing a portfolio of brand accounts to hit renewal targets and identify expansion opportunities.
- Synthesize Customer Insights: Act as the voice of the customer by feeding platform feedback and usage trends directly to the Product team to shape the roadmap.
Who you are
Who this is a fit for
- Creator Economy Expert: You possess at least four years of B2B SaaS experience and deep knowledge of influencer marketing to provide strategic campaign advice.
- Proven Builder: You thrive in ambiguous, early-stage environments and have a track record of creating processes from a blank page into scalable systems.
- Commercial Closer: You are comfortable carrying a quota, managing complex renewal conversations, and identifying upsell opportunities within a sophisticated brand portfolio. ===
Why this role
Why this role is remarkable
- Founding Opportunity: As the first dedicated CSM hire, you will build the entire function’s infrastructure, from onboarding flows and health scoring to renewal playbooks.
- Elite Client Portfolio: Partner with iconic global brands such as Ray-Ban, Converse, and H&M to optimize their creator marketing strategies and drive measurable ROI.
- Strategic Impact: You aren't just managing tickets; you are a strategic advisor helping brands navigate the creator economy using Kyra’s advanced AI-powered analytics.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.