Lead the product marketing function for a category-defining AI customer service platform. As a hands-on player-coach, you will own positioning, messaging, and go-to-market strategy while building a modern, AI-first function. Partner closely with Sales and Product to enable teams, launch market-defining features, and accelerate growth in an enterprise sales-led environment.
Senior Director of Product Marketing at AI-powered customer service platform
Join a well-funded AI leader as the Senior Director of Product Marketing and shape the future of enterprise customer service automation. This pivotal player-coach role gives you the keys to own positioning, messaging, and full go-to-market strategy for a platform used by major global brands to rethink their contact centers. If you are an AI-proficient PMM leader who thrives in high-growth, sales-led environments, this is a rare chance to define a new category and scale a modern marketing function from the ground up. You will partner with executive leadership to influence product development and drive massive impact in an AI-first world.
Want to apply for this role?
C
Jack finds you jobs at companies like Confidential company. Talk to Jack to get considered for roles that fit what you're great at.
Location
Remote (United States)
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
AI-powered customer service platform
What you will do
- Define and execute the end-to-end GTM strategy, prioritizing market segments, industries, and personas to drive enterprise growth.
- Serve as the primary architect for positioning and messaging, crafting technical value propositions and narratives that cut through market noise.
- Partner with Sales and Customer Success to provide competitive intelligence and enablement materials that convert prospects into long-term partners.
Who this is a fit for
- Proven leadership in product marketing at growth-stage B2B SaaS companies with a track record of building high-performing functions.
- Deep experience in sales-led GTM motions, including complex enterprise sales enablement and managing competitive intelligence programs.
- An AI-first mindset with proficiency in leveraging modern AI tools and agents to scale output and improve marketing quality.
Why this role is remarkable
- Lead the category definition for a mission-critical AI platform transforming how global enterprises handle customer service at scale.
- Join a well-funded, growth-stage company backed by top-tier global venture firms during a period of rapid market expansion.
- Direct reporting line to the VP of Marketing with high visibility and the autonomy to build a modern, AI-first PMM function.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.