As the Senior Product and Customer Marketing Manager, you will own the end-to-end marketing lifecycle for Replicant’s AI platform. This dual-impact role combines strategic solution positioning and product launches with high-touch customer advocacy programs. Reporting to the VP of Marketing, you will translate complex technology into compelling narratives that drive pipeline, customer retention, and expansion.
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Senior Product and Customer Marketing Manager at Replicant
Replicant is revolutionizing the contact center industry with conversational AI, and they are looking for a dual-threat Senior Product and Customer Marketing Manager to lead the charge. This unique role gives you full ownership over both product positioning and customer advocacy, reporting directly to the VP of Marketing. If you have 5+ years of B2B SaaS experience and a talent for turning complex AI technology into compelling stories, this remote-first role offers the chance to shape the GTM strategy of a category leader. Work from anywhere in the US or Canada and earn up to $170k while scaling a massive enterprise market.
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Location
Canada, United States / Remote
Compensation
Up to $170k
Company
Replicant
Role overview
150 employees
Replicant is a conversational AI platform that automates customer service interactions across voice, text, chat, and SMS channels. It handles repetitive and frequent calls, resolves Tier One inquiries with zero wait time using natural language processing and agentic AI architecture, improves customer satisfaction, reduces costs, and frees human agents for complex issues. Founded in 2017, it serves contact centers in industries like retail, e-commerce, telecommunications, and banking with enterprise-grade reliability.
What you will do
- Lead industry-specific messaging and solution positioning to create vertical-focused content and sales materials that support pipeline generation and customer expansion.
- Orchestrate cross-functional product launches, ensuring seamless GTM execution, sales enablement, and post-launch adoption across the existing customer base.
- Build and scale a robust customer advocacy program, managing everything from reference cohorts and case studies to customer advisory boards and speaking opportunities.
Who this is a fit for
- Brings 5+ years of experience in Product or Customer Marketing within the B2B SaaS, AI, or Contact Center technology sectors.
- Demonstrates a proven ability to translate technically complex product capabilities into clear, business-value narratives for both technical and non-technical stakeholders.
- Operates as a versatile marketing generalist capable of shifting from high-level strategic planning to the hands-on creation of customer success stories and sales collateral.
Why this role is remarkable
- Take ownership of a high-impact, dual-function seat where you steer both the product's market narrative and the strategic voice of the customer.
- Join a leader in the conversational AI space, solving tangible high-volume problems for enterprise contact centers during a period of massive industry transformation.
- Enjoy a remote-first culture across the US and Canada with a collaborative environment where you work directly with Sales, Product, and executive leadership.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Replicant wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.