You will own technical relationships with strategic enterprise customers for a platform managing benefits for tens of thousands of employees. You'll bridge the gap between high-stakes HR leadership needs and internal product teams, debugging complex integrations, configuring global benefits schemes, and shaping the support function's scale as a senior individual contributor.
Back to all jobs
Learn about Jack
Senior Technical Account Manager at Ben
As a Senior Technical Account Manager in London, you will move beyond simple relationship management to become a hands-on technical architect for massive enterprise clients like Deliveroo and Octopus Energy. This is a high-impact, high-ownership role where you will debug complex integrations, influence the product roadmap, and set the standard for a scaling support organization. If you are a technical practitioner who thrives on solving high-stakes data challenges and building the playbooks for future growth, this £85k-£90k + Equity role offers the perfect blend of operator and visionary.
About this role
Role overview
About the company
Human Resources Software50-100 employees
Thanks Ben Ltd, trading as 'Ben', is a London-based company founded in 2019 that offers an all-in-one, SaaS-based employee benefits and rewards platform. The platform enables companies to manage all aspects of employee benefits—from pensions and health insurance to custom allowances for wellbeing, learning, and hybrid work—through a single interface. Ben supports HR teams in automating tedious administration via integrations with HRIS and payroll, while empowering employees to personalize their benefits and access them using the Ben Benefits Mastercard. The platform connects employers, insurers, and benefit providers at a global scale and offers flexible, self-serve options for both employers and employees. Ben's solution is designed to increase employee engagement and streamline complex benefits management for companies of all sizes.
What you'll do
What you will do
- Own the technical relationship for strategic enterprise accounts, serving as the primary escalation point for complex benefits configurations and API integrations.
- Collaborate directly with Product and Engineering teams to translate recurring customer pain points and system limitations into actionable roadmap improvements.
- Build the foundational technical resources, troubleshooting guides, and playbooks required to deliver exceptional, high-scale support for global payroll and HRIS systems.
Who you are
Who this is a fit for
- Proven background in technical account management or solutions engineering within a B2B SaaS environment, with hands-on experience debugging software configurations.
- Deep technical proficiency in tracing data issues through SQL, testing APIs, and investigating system logs to resolve complex root causes.
- Experience managing enterprise-level customer relationships under pressure, with the ability to coach junior team members on technical best practices and problem-solving.
Why this role
Why this role is remarkable
- Scale massive impact by solving technical benefits and payroll challenges for global workforces at companies like Deliveroo and Octopus Energy.
- Join a high-growth Series B startup backed by top-tier VCs like Atomico, Cherry Ventures, and DN Capital at a pivotal expansion stage.
- Act as both operator and architect, defining the technical account management playbooks and standards for a fast-scaling engineering organization.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.