As Service Lead, you will own Culinary Depot’s service department end-to-end, transforming a reactive function into an automated, scalable operation. You will lead a team of service coordinators, manage vendor accountability, and optimize case resolution times. This role is perfect for a process-driven leader ready to build efficient systems in a high-growth environment.
Service Lead at Culinary Depot
Join Culinary Depot, one of the nation's top 25 commercial kitchen equipment dealers, as their new Service Lead. This is a rare opportunity to step into a leadership role where you have the full backing of the CEO to transform a reactive service department into a modern, automated, and scalable operation. If you're a process-driven operations leader with a background in field services like HVAC or industrial equipment, this role offers the stability of an established company with the creative freedom to build your own systems. Based in Spring Valley, NY, you'll manage a team and drive vendor accountability while shaping the service culture of a values-driven organization.
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Location
Spring Valley, United States
Compensation
Not Disclosed
Company
Culinary Depot
Role overview
Culinary Depot is a privately held commercial kitchen solutions company that designs, furnishes, installs, and supplies professional kitchens for restaurants, hospitals, schools, hotels, bars, healthcare facilities, correctional institutions, educational institutions, supermarkets, casinos, cruise lines, bakeries, food trucks, and other foodservice operations. It offers a full range of products including restaurant equipment, commercial refrigeration, food preparation equipment, smallwares, storage and transport solutions, tabletop, disposables, furniture, janitorial supplies, and various kitchen supplies. In addition to wholesale product distribution, the company provides end‑to‑end services such as layout and design, MEP rough‑in connection plans, equipment procurement and consolidation, custom fabrication, project management, delivery and installation, post‑sale service, and equipment start‑up and demonstrations. Culinary Depot positions itself as a one‑stop destination for commercial food and beverage equipment, emphasizing competitive pricing, superior customer service, and long‑term customer relationships.
What you will do
- Lead and coach a team of service coordinators to ensure rapid response times and high-quality resolution for national clients.
- Drive accountability across a network of vendors and technicians, monitoring performance KPIs and managing complex case escalations.
- Develop and implement automated tracking systems for parts, warranties, and service workflows to eliminate operational bottlenecks and aging cases.
Who this is a fit for
- Proven leadership experience in field-service operations or case management, ideally within HVAC, commercial appliances, or industrial equipment sectors.
- Expertise in building and managing operational dashboards, tracking department KPIs, and implementing process improvements to drive efficiency.
- Exceptional communication skills with the ability to remain calm under pressure while de-escalating customer issues and holding vendors accountable.
Why this role is remarkable
- True ownership of a national service department with the mandate to overhaul manual processes and build scalable, automated workflows.
- Work within a values-driven, established industry leader that ranks among the top 25 commercial kitchen dealers in the country.
- Direct access to leadership in an empowering environment where your decisions directly shape the company’s operational efficiency and customer reputation.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Culinary Depot wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.