As the first Customer Success hire, you will own the end-to-end post-sale relationship with financial institution clients, ensuring maximum value from Arva’s AI platform. You’ll bridge the gap between compliance teams and product engineering, driving retention and expansion while building the company’s customer success function from the ground up in a high-growth environment.
Strategic Customer Success at Arva AI
Join Arva AI, a YC S24 startup revolutionizing financial crime intelligence with cutting-edge AI agents. As our first Customer Success hire, you'll own the post-sale relationship with major financial institutions, driving adoption and building the CS function from scratch alongside founders from Google and Revolut. With £50k-£75k salary, equity, and the chance to automate critical compliance operations for global banks, this is a high-impact role for an ambitious operator or consultant ready to shape the future of fintech compliance and AI automation in a fast-moving, high-ownership environment.
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Location
London, United Kingdom
Compensation
£50k-£75k + Equity
Company
Arva AI
Role overview
SoftwareLewes, United States
Backed by Google’s AI fund and Y Combinator, Arva AI is revolutionising financial crime intelligence with our cutting-edge AI Agents. By automating manual human review tasks, we enhance operational efficiency and help financial institutions handle AML, KYB and KYC reviews, cutting costs by 80%.
What you will do
- Lead the end-to-end customer journey from onboarding to renewal, ensuring financial institutions achieve measurable outcomes and fast time-to-value with AI agents.
- Synthesize technical and operational feedback from senior compliance stakeholders to directly inform the product roadmap and engineering priorities.
- Identify and execute on expansion and upsell opportunities by building trusted, long-term relationships with compliance directors and Chief Compliance Officers.
Who this is a fit for
- Possesses 2-3 years of top-tier consulting experience or 1-2 years in B2B SaaS Customer Success, preferably within the fintech, regtech, or compliance domains.
- Demonstrates exceptional communication skills and commercial acumen, with the ability to navigate complex, regulated environments and build trust with senior institutional stakeholders.
- Exhibits a proactive “operator” mindset with high ownership, thriving in fast-moving startup environments where they can act decisively with imperfect information.
Why this role is remarkable
- Own the Customer Success function as the first hire, working directly with founders to build the department’s strategy, processes, and culture from scratch.
- Join a high-traction YC S24 startup already processing over 1 million reviews monthly and partnering with industry giants like Fiserv for global financial crime prevention.
- Work in a high-stakes, mission-driven environment at the intersection of AI and fintech, directly impacting how global financial institutions detect and prevent financial crime.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Arva AI wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.