As the first commercial hire in the Customer Success team, you will lead high-stakes relationships with FTSE 100 companies. You’ll manage end-to-end robot deployments, optimize operational metrics, and work directly with the founders to scale. This is a high-impact, hands-on role requiring field presence and strategic problem-solving to revolutionize manual labor across the UK.
Strategic Partnerships / Customer Success Manager at Paddington Robotics Limited
Join Paddington Robotics Limited as their first Strategic Partnerships / Customer Success Manager and lead relationships with FTSE 100 retail giants. Founded by a Magic Pony co-founder, this London-based team is deploying real-world AI robots to transform manual labor. If you’re a proactive problem-solver with a "white-glove" service mindset, you’ll have the unique chance to work directly with the C-suite and shape the future of robotic deployment from the ground up. Tackle the chaos of retail environments and deliver true impact with cutting-edge tech.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Paddington Robotics Limited
Role overview
AI and Robotics10-50 employeesLondon, United KingdomSeed (VC-backed)
Paddington Robotics Limited is an applied research company focused on solving real-world data challenges for embodied AI operating in human spaces, with an initial emphasis on applications in supermarkets. The company is systematically tackling the hard problems for real-world robotics whilst developing advanced AI to understand our physical world.
Backed by 7percent Ventures, Octopus Ventures.
What you will do
- Lead the end-to-end delivery and operations of robots on customer sites, ensuring seamless integration and high satisfaction for key FTSE 100 accounts.
- Collaborate daily with the C-suite on deployment metrics and operational status while proactively identifying and pursuing commercial growth opportunities within accounts.
- Bridge the gap between the field and HQ by translating customer insights into actionable product improvements with the engineering and product teams.
Who this is a fit for
- Proven track record of providing “white-glove” service to customers, ideally from a background in consulting, venture capital, sales, or high-growth startups.
- Self-motivated problem solver comfortable building processes from scratch, including contracting, account strategy, project management, and high-quality presentation design.
- Highly flexible and willing to travel within the UK, including supporting onsite operations during early hours to understand the messy reality of customer environments.
Why this role is remarkable
- Work under the mentorship of a Magic Pony (Twitter/X) co-founder and a world-class engineering team from Amazon, InstaDeep, and Cambridge.
- Deploy cutting-edge AI robotics into the chaotic real world, moving beyond lab simulations to solve tangible challenges in major retail environments.
- Act as the foundational commercial hire for the Customer Success team, directly shaping the department’s operations, strategy, and processes from scratch.
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If your profile’s a match and Paddington Robotics Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.