Strategic Partnerships / Customer Success Manager at Paddington Robotics Limited

Join as the first commercial hire in a high-growth robotics startup deploying AI assistants into retail and supermarket environments. You will lead relationships with FTSE 100 accounts, managing complex deployments from 4am on-site shifts to C-suite strategy. This is a unique opportunity to shape the future of real-world robotics operations.

• Own the successful delivery and operations of robotics systems onto major customer sites, acting as the primary face of the company for FTSE 100 partners.
• Identify and execute on account growth opportunities while developing the proposal for future Customer Success and Field Service teams to scale deployments.
• Collaborate daily with Product and Engineering teams to translate on-site edge cases and customer feedback into iterative hardware and software improvements.

• Proven experience providing white-glove customer service in high-stakes environments such as management consulting, venture capital, or fast-scaling tech startups.
• A hyper-proactive "go-getter" mindset comfortable with diverse tasks ranging from high-level account strategy and contract negotiation to early-morning on-site troubleshooting.
• Highly self-driven and comfortable with ambiguity, possessing the ability to create essential processes and training materials from scratch in a dynamic startup setting.

• Work directly with a C-suite team including founders from Magic Pony (acquired by Twitter/X) and leaders from Amazon, InstaDeep, and Cambridge.
• Be the first hire in the Customer Success function, building the strategy, playbooks, and team from the ground up for massive real-world impact.
• Deploy cutting-edge AI and hardware into the chaotic real world, solving complex second-order effects that cannot be replicated in a laboratory environment.