As the first Technical Account Manager at Passion Labs, you will bridge the gap between PhD engineers and enterprise clients. You’ll translate complex ML architectures into commercial value, scoping solutions for diverse industries from music discovery to precision agriculture. This is a high-ownership role defining the commercial function of a growing AI lab.
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Technical Account Manager at Passion Labs
Passion Labs, a PhD-led applied AI lab in London, is seeking its first Technical Account Manager to bridge the gap between elite ML engineers and prestigious clients like the BBC and FT. In this high-ownership role, you will translate complex machine learning architectures into commercial value, scoping projects across diverse sectors from music discovery to precision agriculture. This is a unique opportunity to join a growing team as their primary commercial voice, helping transition the lab into a platform-led AI powerhouse while earning £70-80k plus commissions. If you’re ready to trade slide decks for shipping real-world systems, let's talk.
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Location
London, United Kingdom
Compensation
£70-80k + Bonus and Commissions
Company
Passion Labs
Role overview
Software
Passion Labs is an applied AI research and development laboratory based in London, building intelligent infrastructure and custom systems for mid-sized enterprises. The company combines academic expertise with commercial application, helping organisations move beyond off-the-shelf tools to AI solutions that solve real business challenges. Their team of PhD-level machine learning experts, engineers, and strategists specializes in machine learning, computer vision, recommendation systems, time series analysis, natural language processing, and generative AI. They work across various industries including music discovery, structural engineering, agriculture, and adtech, developing proprietary AI systems that drive efficiency and growth.
What you will do
- Translate complex AI and machine learning concepts into clear commercial value propositions for decision-makers across our account portfolio.
- Scope technical solutions and coordinate delivery between clients and a distributed engineering team to ensure project success.
- Support pre-sales efforts with technical credibility, identifying expansion opportunities and building the lab’s commercial muscle from the ground up.
Who this is a fit for
- 4+ years of experience in technical account management, solutions consulting, or pre-sales at a cloud provider, AI consultancy, or B2B SaaS company.
- Strong conceptual understanding of cloud architectures, APIs, and machine learning deployment patterns without needing to be a hands-on coder.
- Proven track record of owning client relationships, managing complex project deliveries, and contributing directly to revenue growth in ambiguous environments.
Why this role is remarkable
- Join a high-calibre, PhD-led engineering team as their first dedicated commercial bridge, shaping how the lab scales its client services and product licensing.
- Work on incredibly diverse technical frontiers with a high-profile client roster that includes the BBC and the Financial Times.
- Transition with the company from a pure consultancy model toward building and licensing a platform of reusable, proprietary AI tools.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Passion Labs wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.