As the operational backbone of Crown Journey, you will take full ownership of luxury UK trips after the point of sale. You will manage everything from complex bookings and supplier logistics to live on-the-ground support. This role demands exceptional detail, proactive problem-solving, and the ability to handle high-pressure situations independently to ensure seamless client experiences.
Travel Operations & Client Support Executive at Crown Journey
Looking for a role with real ownership and zero corporate red tape? Crown Journey is hiring a Travel Operations & Client Support Executive in Telford to lead the execution of luxury UK travel experiences for high-end American clients. This isn't a typical desk job; you'll be the operational mastermind behind every trip, solving real-time challenges and leveraging AI tools to deliver flawless results. If you are a detail-obsessed problem solver who thrives under pressure and wants to join a small, ambitious team where your judgment actually matters, this is the opportunity for you.
Want to apply for this role?
Jack finds you jobs at companies like Crown Journey. Talk to Jack to get considered for roles that fit what you're great at.
Location
Telford, United Kingdom
Compensation
£27k-£33k
Company
Crown Journey
Role overview
Crown Journey is a UK-based destination management and travel and tourism company that offers affordable luxury vacations across the United Kingdom, with a focus on personalised service and bespoke itineraries tailored to each traveller’s preferences.[2][5] The company specialises in inbound trips to the UK, luxury travel, and Leisure FIT (fully independent traveller) arrangements, designing customised holidays that can include adventure tours, cultural experiences, and family-friendly trips.[2][5] Crown Journey positions itself as a premier provider of curated travel experiences, aiming to inspire people to explore new destinations while adhering to sustainable tourism practices that support local communities and protect the environment.[5]
What you will do
- Coordinate and book all trip elements, including luxury hotels, private guides, and unique experiences, ensuring every minute detail is perfectly planned before departure.
- Serve as the primary contact for live operations, resolving real-time issues such as travel delays or supplier changes across different time zones.
- Proactively communicate with high-end clients and US travel agents, providing regular updates and maintaining the company’s reputation for flawless execution and service.
Who this is a fit for
- Demonstrates a proven track record of radical self-sufficiency and independent problem-solving in high-pressure environments like travel, hospitality, or events.
- Possesses impeccable organizational skills and extreme attention to detail, with the ability to manage complex logistics without dropping any responsibilities.
- Proficient in using AI productivity tools like ChatGPT or Claude as part of a daily workflow to enhance speed and decision-making.
Why this role is remarkable
- True ownership: You manage every trip from start to finish, exercising complete autonomy and judgment without the burden of corporate layers or rigid scripts.
- Unique Market Position: Join an ambitious team serving high-end American clients, focusing on exclusive, bespoke luxury experiences across the UK and Ireland.
- Modern Tech Stack: Work in a forward-thinking environment where using AI tools like ChatGPT and Claude is a core requirement for efficiency and smarter operations.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Crown Journey wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.