You will own end-to-end client operations for global enterprise accounts, driving retention and platform adoption through a tech-first approach. Reporting to the Strategy & Operations Director, you'll replace manual workflows with AI-driven automations and smarter tooling, effectively building the operating system for the modern contingent workforce economy.
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Learn about Jack
Delivery Manager at Yunojuno
Join Yunojuno.com, the UK’s premier freelancer management platform, as a Delivery Manager owning operations for global giants like Google and Netflix. Reporting to an ex-Bain Strategy & Operations Director, you’ll move beyond manual playbooks to build AI-driven automations and scalable workflows that define how the world’s most forward-thinking companies manage their contingent workforces. With £2 billion in bookings already processed and high autonomy in a lean team, this is a unique chance to combine enterprise relationship management with cutting-edge tech implementation in the heart of London.
About this role
Role overview
About the company
Human Resources Services / HR Software
YunoJuno is the leading freelancer management and marketplace platform in the UK, connecting companies with an elite, curated network of over 100,000 industry-vetted freelancers and contractors across creative and tech sectors. Founded in 2012 and based in London, YunoJuno provides an end-to-end solution for businesses to find, hire, manage, and pay freelancers across 165+ countries. The platform streamlines onboarding, compliance, contracts, payments, and reporting, enabling companies to manage their global contingent workforce while reducing administrative overhead and compliance risks. YunoJuno has processed over £2 billion in freelancer bookings, serving over 12,000 clients ranging from startups to FTSE 500 giants such as Google, BBC, PepsiCo, and Canon. Their mission is to unlock the true potential of flexible talent and power the future of work.
What you'll do
What you will do
- Manage the full lifecycle of enterprise client operations, ensuring high satisfaction, platform adoption, and long-term retention across 165+ countries.
- Identify operational bottlenecks and design scalable solutions using AI tools, no-code platforms, and automation to streamline client reporting and onboarding.
- Navigate complex stakeholder environments across procurement, HR, and legal departments to implement best-in-class freelancer management workflows.
Who you are
Who this is a fit for
- Possesses 4-7 years of experience in operations, customer success, or delivery, ideally within a B2B SaaS or marketplace environment.
- Demonstrates a tech-forward mindset with hands-on experience using AI (ChatGPT/Claude) and automation tools (Zapier, Python, or Apps Script) to optimize workflows.
- Proves a track record of proactively improving processes and managing mid-market or enterprise accounts within complex, ambiguous environments.
Why this role
Why this role is remarkable
- Own high-stakes relationships with prestigious global brands like Google, Netflix, and Bain, acting as their primary operational partner on the platform.
- Join a proven market leader that has scaled to process billions in bookings while maintaining a lean, high-autonomy team environment.
- Drive a "tech-first" transformation by building your own tools, automations, and AI workflows to solve complex operational challenges.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.