You will be the heart of the customer experience at Cubitts’ Covent Garden store. By guiding customers through frame and lens selections, you will bring the brand’s craft and values to life. This hands-on role involves technical dispensing, frame adjustments, and providing expert advice to ensure every customer finds their perfect fit.
Optical Associate at Cubitts
Cubitts is reinventing the optical industry, and they’re looking for a customer-focused Optical Associate to join their Covent Garden team. If you have a passion for design and a talent for exceptional service, this is your chance to learn the technical craft of spectacle making from the ground up—no prior optical experience required! You’ll join a brand that values craftsmanship and innovation, enjoying perks like free spectacles and a culture that truly celebrates its people.
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Location
London, United Kingdom
Compensation
£13.85 per hour
Company
Cubitts
Role overview
Cubitts is an independent spectacle maker founded in King’s Cross, London, in 2013, dedicated to modernising the three‑century‑old spectacles industry by combining traditional craftsmanship with contemporary design and technology. The company designs and manufactures high-quality spectacles and sunglasses intended to outlast their wearers, using carefully selected materials such as premium acetate, stainless steel, rolled gold, titanium and horn. Cubitts offers a full optical service including eye examinations, fitting, adjustments, repairs, made‑to‑measure and bespoke frames, and promotes a circular approach with services and repairs for life to reduce waste and extend product longevity. With physical stores in the UK and internationally and online sales via cubitts.com, Cubitts positions itself as “the modern spectacle maker,” aiming to democratise fit, challenge disposable fashion culture, and transform how people choose, own and care for their eyewear.
What you will do
- Act as a brand ambassador, welcoming customers and communicating the Cubitts mission while guiding them through personalized frame and lens selection.
- Accurately dispense prescription and non-prescription lenses and perform precise frame adjustments and repairs to ensure an optimal fit for every customer.
- Introduce and facilitate the Made to Measure service, helping customers understand the unique value and heritage of bespoke spectacle making.
Who this is a fit for
- Possesses a genuine passion for aesthetics and design, with a proactive attitude and a desire to contribute to a mission-driven brand.
- Demonstrates exceptional communication skills and a proven track record in a customer-facing role, whether in premium retail, hospitality, or similar service environments.
- Is highly organized with a keen eye for detail and a collaborative spirit, eager to learn technical optical skills and grow within a supportive team.
Why this role is remarkable
- Join an industry disruptor that is modernising the 300-year-old optical market with a focus on design-led craftsmanship and superior customer service.
- You don’t need prior optical experience; Cubitts provides comprehensive technical training, making this a perfect entry point for those with premium retail or hospitality backgrounds.
- Benefit from a culture that values innovation and ego-free collaboration, complemented by unique perks like complimentary handmade spectacles and generous product discounts.
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