You will own Replicant’s product design practice, serving as a high-leverage player-coach reporting to the VP of Product. You’ll define the customer experience across every touchpoint—from AI-voice agents to complex analytics—while maturing the design function into a core pillar of the organization’s sales and engineering-led culture.
Director of Product Design at Replicant
Replicant is leading the shift to AI-first customer service with LLM-powered agents for Fortune 500 companies. They’re looking for a Director of Product Design to own their practice outright, serving as a high-leverage player-coach. This is a rare green-field opportunity to define the HCI standards for voice and conversational AI while building a world-class design culture from the ground up.
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Location
Canada, United States / Remote
Compensation
Not Disclosed
Company
Replicant
Role overview
150 employees
Replicant is a conversational AI platform that automates customer service interactions across voice, text, chat, and SMS channels. It handles repetitive and frequent calls, resolves Tier One inquiries with zero wait time using natural language processing and agentic AI architecture, improves customer satisfaction, reduces costs, and frees human agents for complex issues. Founded in 2017, it serves contact centers in industries like retail, e-commerce, telecommunications, and banking with enterprise-grade reliability.
What you will do
- Direct the end-to-end customer journey, including the sales experience, configuration deployments, AI agent voice interactions, and operator-facing analytics dashboards.
- Govern the global design system architecture and pattern language across Figma and Storybook, ensuring engineering scalability and high design standards.
- Establish a best-in-class prototype-and-validation loop by engaging directly with contact center operators to drive evidence-based design decisions.
Who this is a fit for
- Brings 10+ years of product design experience, with at least 2-3 years at the Director or Principal level in enterprise or operational products.
- Possesses a deep HCI foundation with the ability to reason from first principles regarding voice, conversational, and graphical user interfaces.
- Demonstrates a track record of driving cultural change within engineering-led organizations and governing complex design systems through documentation and influence.
Why this role is remarkable
- Green field opportunity to build and mature a design practice from the ground up at a company ready to invest in design as a core pillar.
- Work at the cutting edge of HCI, applying LLMs and voice AI to solve complex, non-deterministic problems for massive enterprise scales.
- High-impact player-coach role where you own the information architecture and design system for a platform handling millions of monthly interactions.
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I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
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Jack’s an AI agent for job searching and career coaching. He works for you.
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If your profile’s a match and Replicant wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.