Lead Service Designer at Faculty
- Location
- London, United Kingdom
- Compensation
- £105k-£125k
Faculty is looking for a Lead Service Designer to shape how AI transforms public services. With a salary of up to £125k and a hybrid London setup, you’ll direct large-scale research, mentor design teams, and influence senior stakeholders at the highest levels of government and industry.
Moving beyond the AI hype, Faculty has spent a decade building responsible, human-centric technology for over 350 global clients. If you have enterprise-level service design experience and are ready to lead high-stakes transformation initiatives that deliver measurable impact, this is your opportunity to build a lasting legacy with a leader in applied AI.
What's the next step?
Faculty are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As Lead Service Designer, you will shape the strategic direction of service design across Faculty’s client portfolio, particularly within the public sector. You will lead cross-functional teams to deliver scalable AI solutions, directing large-scale research and enterprise service blueprints. Your work will empower senior stakeholders to navigate systemic transformations and improve public service delivery.
About Faculty
London, United Kingdom · Growth (VC-backed)
Founded in 2014, Faculty is one of Europe’s longest standing applied AI companies. Our suite of AI products spans everything organisations need to access frontier AI and get it into the hands of their frontline teams to support their most important work. Widely recognised as a leader in AI safety, we work for the world’s leading AI labs, such as OpenAI, Anthropic and Meta, to ensure their latest models are safe, human-led and explainable.
Our expertise spans working with Boards, leadership teams and governments to develop a robust AI strategy, designing, building and implementing high-performing AI products, and equipping organisations with the knowledge and skills they need to thrive in the AI era. Our PhD-heavy team of deep AI experts has delivered hundreds of real-world AI products to improve critical public services and drive sustained economic returns across every sector of the economy. Headquartered in London, Faculty remains founder-led following its acquisition by Accenture in 2026.
Backed by Apax Digital Fund, LocalGlobe, GMG Ventures, GMG Ventures LP, Jaan Tallinn, Mercuri.
What you will do
- Direct large-scale user research and mentor design teams to embed strategic insights into dynamic project workflows.
- Create enterprise-level service blueprints and journey maps that untangle complex cross-functional dependencies for large organizations.
- Facilitate high-impact workshops with senior stakeholders to align visions, resolve systemic conflicts, and drive strategic narratives.
Who this is a fit for
- Proven experience directing and mentoring design teams with deep expertise in enterprise-scale service blueprints and systems thinking.
- Strong background delivering for government or public sector organizations, ideally coming from a consultancy like PA Consulting or Public Digital.
- Eligible for UK security clearance (SC/DV), with a masterful ability to persuade senior leadership through high-quality design artefacts and narratives.
Why this role is remarkable
- Lead high-stakes transformation projects using AI to redesign essential public services for government and defence sectors.
- Work at a pioneering firm with a decade of expertise, moving beyond AI hype to deliver measurable, responsible impact.
- Influence the strategic trajectory of major organizations by directing design teams and facilitating critical workshops with senior decision-makers.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Faculty wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.