As the first US Forward Deployed Engineer, you will own customer deployments end-to-end for insurance agencies. You'll bridge the gap between legacy tech stacks and cutting-edge AI, reverse-engineering undocumented systems to ship production-ready AI voice agents. This is a high-autonomy role where you will translate messy real-world workflows into scalable, production-ready automation.
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Forward Deployed Engineer at Synth AI Labs Inc. (Infer)
Join Synth AI Labs Inc. (Infer) as their first US Forward Deployed Engineer and help build the AI-powered operating system for the $400B insurance industry. You will own customer deployments end-to-end, reverse-engineering legacy tech stacks and shipping production LLMs in San Francisco. If you're a high-agency engineer with strong Python skills who thrives on translating messy real-world problems into elegant system designs, this is your chance to work directly with founders and shape the future of insurance automation.
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Location
San Francisco, United States
Compensation
$130k-$180k + Equity
Company
Synth AI Labs Inc. (Infer)
About this role
Role overview
About the company
Infer (a product of Synth AI Labs Inc.) builds tailored conversational Voice AI agents for insurance agencies and MGAs, acting as an operating system for insurance distribution and servicing.[1][2][4][5] The platform focuses on the entire insurance customer journey, automating 24/7 quote intake to deliver warm, qualified transfers for licensed insurance professionals (AI Fronter) and handling policy servicing workflows such as endorsements and customer service requests (AI Customer Service).[2][5] Infer positions itself as an "operating system for insurance agencies," integrating AI-driven voice workflows to streamline sales, policy changes, renewals, and service operations while improving responsiveness and conversion for insurance teams.[4][5] The product is developed and operated by Synth AI Labs Inc., a privately held software company associated with the Y Combinator S21 batch and based in the United States.[1][3][4]
What you'll do
What you will do
- Own the entire deployment lifecycle from scoping workflows with agency owners to integrating AI voice agents into messy, legacy insurance systems.
- Build reusable connectors, configuration layers, and evaluation harnesses to accelerate the speed and reliability of future customer onboarding and account expansions.
- Translate tribal knowledge from insurance professionals into system designs and ship prompt improvements that ensure high-fidelity performance across thousands of calls.
Who you are
Who this is a fit for
- At least 2 years of experience shipping production code in Python with specific expertise in building and deploying LLM applications to real users.
- Strong background in reverse-engineering legacy APIs or undocumented systems, with a high-agency mindset to solve complex problems without a pre-existing playbook.
- Excellent communication skills to act as a customer translator, moving seamlessly between technical system design and strategic conversations with non-technical agency owners.
Why this role
Why this role is remarkable
- Join a well-funded YC S21 company building in a massive $400B industry currently underserved by modern software and sophisticated AI technology.
- Enjoy direct access to the founders and high-loop ownership where your technical decisions directly impact the company's deployment playbook and scalability.
- Work on complex AI challenges involving real-time voice agents, LLM evaluations, and telephony integration within a mission-driven team that values interdisciplinary talent.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Synth AI Labs Inc. (Infer) wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.